Information Services Director

Thurston Mason BH-ASO/OHRS•Lacey, WA

1d•Onsite

About The Position

Thurston Mason Behavioral Health Organization is seeking an Information Services Director to lead its information services and information technology team. This role is for a mission-driven, values-centered leader who recognizes the critical role of reliable, secure, and user-centered technology in delivering quality behavioral health care and ensuring responsible stewardship of public resources. Serving both Olympic Health and Recovery Services (a licensed behavioral health agency) and the Thurston Mason Behavioral Health Administrative Services Organization (a publicly funded governmental entity), the director must demonstrate a strong commitment to public service, transparency, and community well-being. As a member of the Executive Leadership Team, the Information Services Director collaborates with senior leaders and may report to a governing board that includes elected officials, requiring professionalism, accountability, and clear communication of complex technical and data-driven information to diverse audiences. The position provides leadership and oversight for a team supporting the technology needs of over 200 staff, including clinicians, certified peer support specialists, and medical staff across various programs and care settings. A critical aspect of the role is ensuring accurate, timely, and compliant data submission to the Washington State Health Care Authority, Medicaid Managed Care Organizations (MCOs), and commercial insurers for billing, reimbursement, reporting/analysis, and service continuity. The ideal candidate understands that effective information systems and data integrity directly empower frontline staff to provide timely, person-centered care, balancing innovation with stability, safeguarding client privacy, and leading with integrity to strengthen care delivery, operational effectiveness, financial sustainability, and public trust.

Requirements

Bachelor's degree in computer science or closely related field (or equivalent work experience).
Five (5) years of progressively responsible experience operating/managing a complex PC based Information System.
Three (3) years of experience as a lead or supervisor.
A combination of education, training and experience that would ensure the successful performance of duties.
Current Washington State Driver's License or have requested and obtained appropriate accommodation.
Knowledge of various software products, such as Electronic Health Records, SharePoint, finance and accounting, Microsoft Office suite, and office automation.
Knowledge of hardware, security systems and protocols.
Knowledge of principles of data management, workflow processes, and goals.
Knowledge of pertinent local, state, and federal laws.
Knowledge of HIPAA transactions and commercial billing claims.
Experience with budget planning and financial management.
Experience with procurement processes, contract development and oversight.
Organizational and project management skills.
Ability to interpret policies and procedures and analyze complex problems.
Ability to effectively supervise staff and prioritize the work and deadlines of the function while managing multiple and competing priorities.

Nice To Haves

Previous experience with Netsmart software, including myAvatar is highly desirable.

Responsibilities

Provides planning leadership and direction, develops strategic short and long-range goals and objectives.
Provides guidance, training and management of assigned staff.
Responsible for the secure and effective operation of all computer systems, related applications, hardware and software and oversight of technology vendor and partners.
Analyzes and determines organizational system requirements and recommends system solutions along with impacts to other ASO and BHA functions, users and budget.
Articulates a strategic vision based on customer and I/S requirements and technology/architecture direction.
Directs IS procurement and facilitates the analysis and recommendations for software, hardware and services agreements.
Directs the design/customization and installation of information systems and computing technology infrastructure to contribute to the efficient and effective achievement of business objectives and budgets and controls expenses.
Manages Information Services staff including interviewing and selecting personnel, appraising performance, developing and coaching staff, long-range and short-term planning, and ensuring compliance with TMBH ASO’s policies and procedures.
Manages system projects, including project budgets and timelines, assuring appropriate code sets and reporting, testing coordination, design and delivery of user training and post-project evaluation to ensure successful project implementation.
Participates in policy development, develops procedures and performance standards, monitors progress and evaluates system and processes performance.
Reviews progress, directs changes in priorities and schedules to assure work is performed in a timely and efficient manner.
Organizes and/or provides training and support to TMBH ASO/OHRS system end users on software applications and hardware procedures.
Responsible for the ongoing support of multiple applications and business processes.
Resolves inquiries, problems, concerns or emergencies affecting availability or quality of services.
Responds to sensitive, technical, or complex inquiries or service concerns.
Manages security for all systems and provides authorization for user access.
Collaboratively works with system vendors to ensure appropriate configuration and interface with TMBH ASO/OHRS’s systems to ensure that there is no conflict or corruption that jeopardizes the security of systems or databases.
Assures effective document and data retention systems and processes.
Ensures efficient workflows and facilitates improvements, modification, and enhancements of the software.
Oversees development of reports, spreadsheets, databases, etc. to facilitate the efficient utilization of all data system.
Serves as HIPAA Privacy and Security Officer.
Responsible for the development and implementation of policy and procedures.
Serves as a member of the TMBH ASO Compliance Committee.
Performs other duties as assigned.

Benefits

Comprehensive benefits for full-time employees including medical/dental/vision plan options (many with no employee paid monthly premium depending on plan choice, and dependent coverage options).
Life insurance and disability insurance options.
Eligible employees participate in WA State PERS retirement plans.
Employees may elect additional pre and post tax deferred compensation retirement options.
Employees receive a PTO package earning a minimum of 140 hours annually.
12 paid holidays.
Other tax deferred options include Flexible Spending Accounts (FSA), and Health Savings Accounts (HSA).
TMBH-ASO/OHRS is an approved Public Student Loan Forgiveness employer.
We pay the fees for required DOH licenses for the position.
We offer annual professional development funds.