Engineer III

Uniti•Little Rock, AR

6d•$77,800 - $102,200

About The Position

Kinetic, a business unit of Uniti, is hiring an Engineer III to serve as a Customer Premises Platform Engineer. This role certifies customer-premises platforms, assesses deployment readiness, and provides lifecycle support. The engineer validates new capabilities, defines production standards, supports migration programs, resolves platform issues, and advances automation to improve speed, reliability, and scale. The role works across customer-premises hardware, software, service designs, provisioning, connectivity, and operational support. It includes lab testing and field validation, troubleshooting platform and service-transaction issues, coordinating with internal teams and vendors, and producing documentation and readiness updates. Success means platforms and deployment standards are secure, supportable, repeatable, and production-ready, with reliable migrations and less manual effort.

Requirements

Strong background in CPE engineering, broadband access, managed connectivity, telecommunications, or ISP environments.
Hands-on experience with remote device management, provisioning workflows, customer equipment lifecycle support, and production deployment standards.
Strong troubleshooting skills across routing, DNS, proxy, session handling, access control, and cloud-security environments.
Ability to perform structured testing, certification, documentation, change readiness, and operational handoff.
Strong cross-functional execution skills with Engineering, IT, Security, Operations, Product, and external partners.
Clear communication, strong ownership, and the ability to turn ambiguity into executable plans.
College degree in Engineering or a related field and 3–5 years of professional-level experience; or 7+ years of professional-level related Engineering/Technical experience; or an equivalent combination of education and professional-level related Engineering/Technical experience.

Nice To Haves

Experience supporting CPE certification, customer migration, service conversion, or CPE refresh programs.
Familiarity with security reviews, exception requests, change management, and operational readiness controls.
Scripting or automation experience for workflow improvement, API integration, or operational tooling.

Responsibilities

Certify customer-premises hardware, software, and service capabilities for production use.
Validate end-to-end service designs, including access connectivity, customer edge equipment, powered devices, and in-building connectivity options.
Define deployment models, provisioning standards, hardware requirements, support procedures, and production handoff requirements.
Perform lab testing, field validation, issue tracking, and readiness reviews from concept through production.
Support customer migration and service-conversion programs that depend on CPE platform capabilities.
Troubleshoot routing, DNS, proxy, session persistence, access control, and service transaction issues.
Partner with Cybersecurity, IT, Network, Operations, Product, Marketing, and vendors to remove blockers and secure approvals.
Drive automation across file processing, provisioning, workflow execution, and operational handoffs.
Produce documentation, test plans, certification results, operational procedures, and leadership updates.
Track risks, dependencies, blockers, action items, and readiness metrics through closure.