Engineer III - Virtual Infrastructure

HonorHealth • Phoenix, AZ

1d • Hybrid

About The Position

The Virtual Infrastructure Engineer III researches, develops, tests, analyzes and documents virtual desktop infrastructure software. In addition, the Virtual Infrastructure Engineer III provides guidance, mentoring, training, and participates in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment. This role involves coaching and training less experienced engineers, identifying coaching opportunities, and overseeing the work and productivity of junior engineers. The engineer will also create, develop, and oversee projects as needed, assign resources, manage incident distribution, and coordinate major incident response. Responsibilities include tracking and managing budgets, performing discipline and rewards for level I and II employees, managing development plans for staff, managing projects from start to finish, requisitioning equipment and supplies, and assisting with staff scheduling. Additionally, the role involves documenting and submitting new content to the knowledgebase, maintaining the team website, creating process maps, developing framework and processes around problem management, and developing training materials for staff. The engineer will utilize communication skills to address customer needs, build positive working relationships, and respond promptly to customer needs based on severity levels. Proactive service recovery and recognition of opportunities for improvement are also key aspects of this role, along with maintaining a professional appearance and completing IT Governance & IT project job assignments.

Requirements

• Bachelors Computer Science, Computer Information Systems or a related discipline Required
• 6 years, Cisco UCS Infrastructure & VMWare. Must be functionally experienced in daily operations, planning, design, configuration and implementation. Required
• 8 years, experience or knowledge in Networking, Server Management (Windows & UNIX) and Storage management. Must be functionally experienced in daily operations, planning, design, configuration and implementation. Must demonstrate advanced working knowledge of Windows Server and Desktop operating systems. Preferred
• VMware Data Center Virtualization Required
• Must reside in Arizona

Nice To Haves

• Bachelors or 4 years' work related experience Computer Science, Computer Information Systems or a related discipline
• Cisco Unified Computing System Preferred

Responsibilities

• Researches, develops, tests, analyzes and documents Cisco UCS Infrastructure technologies (Intersight, Central, Manager, Director, Integrated Management Controller, IMC Supervisor, Fabric Interconnects, Chassis, IO Modules, B-Series Blades, C-Series Rack Servers, Firmware, Etc.), VMware technologies (vSphere ESXi, vCenter, vRealize Operations Manager, RVTools, Etc. ), support virtual infrastructure, related components, virtual desktop resources and availability.
• Coaches and trains less experienced engineers, identify coaching opportunities, and oversee work and productivity of junior engineers.
• Creates, develops & oversees projects as needed, assign resources to projects assigned to the Virtual Infrastructure Engineering, manages incident distribution, and coordinates major incidents response.
• Tracks and manages budget, performs discipline and rewards level I and level II employees under minimal supervision from management, manages development plans for staff, manages projects from start to finish, requisitions equipment and supplies, assists with staff scheduling.
• Documents & submits new content to the knowledgebase, maintains the team website, create process maps, develops framework & processes around problem management, develops training materials for staff.
• Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers.
• Builds positive working relationships with team members, managers & all departments.
• Prioritizes and responds promptly based on severity levels to needs of the customer.
• Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
• Consistently lives out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, Growth Oriented
• Maintains a professional appearance for both themselves and their work environment.
• Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.

Benefits

• Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.
• We're all in for your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level