Infrastructure Systems Engineer III

Conduent • Gates, NY

6d • $85,470 - $111,000 • Remote

About The Position

The Infrastructure Engineer III is responsible for the strategy, design, development, implementation, and management of secure digital fax services across the enterprise. This senior-level engineering role applies advanced technical expertise to architect, support, and optimize fax and telephony infrastructure while ensuring reliability, security, scalability, and compliance. The position serves as a key technical leader for enterprise fax platforms, telephony integrations, and supporting infrastructure.

Requirements

• Bachelor's degree from an accredited college or university, or equivalent combination of education and experience.
• Relevant professional experience supporting enterprise infrastructure, telephony, fax platforms, and identity management solutions.
• Demonstrated expertise in complex infrastructure engineering and enterprise-scale systems administration.
• Systems & Infrastructure: Windows Server, IIS, Active Directory, Microsoft Azure, VMware
• Experience administering and securing: Active Directory, Microsoft Entra ID (Azure AD),
• Expertise in: Group Policy management, Role-Based Access Control (RBAC), Privileged account management, User provisioning and deprovisioning, Conditional Access policies, Security auditing and compliance, Identity security best practices
• RightFax
• XM Fax
• Expert knowledge of: SIP Trunking, G.711, T.38, Session Border Controllers (SBCs)

Responsibilities

• Manage and support core infrastructure components, including: Windows Server, Internet Information Services (IIS), Active Directory, Microsoft Azure, VMware virtualization
• Partner with cross-functional teams to support new system deployments, upgrades, migrations, and troubleshooting activities.
• Ensure system availability, performance, and operational resilience
• Administer and maintain Active Directory and Microsoft Entra ID (Azure AD) environments.
• Manage: User and group administration, Group Policy Objects (GPOs), Delegated access controls, Role-Based Access Control (RBAC), Authentication and identity services, Conditional Access policies
• Support security and compliance initiatives through: Account lifecycle management, Privileged access administration, Security auditing and reporting, Compliance adherence, Identity and directory vulnerability remediation
• Administer and support Session Border Controllers (SBCs) and related telecommunications infrastructure.
• Maintain secure and reliable connectivity between enterprise fax platforms and telephony services.
• Prioritize and manage task-based assignments according to business impact and criticality.
• Participate in Agile activities including: Daily stand-ups, Sprint planning, Backlog grooming, Retrospectives
• Deliver projects and operational initiatives within established timelines.
• Serve as a senior technical resource and subject matter expert for fax, telephony, and supporting infrastructure technologies
• Provide technical guidance and mentorship to peers and less-experienced team members.
• Communicate complex technical concepts effectively to technical and non-technical stakeholders.
• Build consensus and influence technical direction across teams.
• Maintain comprehensive technical documentation, procedures, and operational standards.
• Provide onsite and remote technical support as required.
• Identify opportunities to improve service quality, operational efficiency, security, and system reliability
• Design, implement, and maintain enterprise fax solutions integrated with SIP Trunking services.
• Configure, optimize, and troubleshoot voice media protocols including G.711 and T.38 to support reliable, high-availability fax communications.
• Ensure adherence to North American telephony standards and best practices.
• Lead the architecture, deployment, administration, and ongoing operation of RightFax and XM Fax platforms.
• Evaluate and execute complex engineering initiatives while recommending technical solutions that align with business objectives.
• Conduct technical research and provide strategic guidance to support secure digital communication and innovation efforts.

Benefits

• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree