Concentra Engineer II Systems

Concentra•Addison, TX

5h•Onsite

About The Position

Concentra is recognized as the nation’s leading occupational health care company. With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees. Engineer II, Systems is responsible for managing and optimizing the organization's IT infrastructure. This role involves configuring, maintaining, and troubleshooting servers, networks, and storage systems to ensure high availability and performance. The engineers conduct regular system audits to identify potential issues and implements proactive measures to mitigate risks. Additionally, they are tasked with automating routine tasks through scripting and other tools to enhance operational efficiency. Collaboration with cross-functional teams is essential for successful project deployments, requiring the specialist to provide technical support during the implementation of new technologies.

Requirements

Bachelor’s Degree in Computer Engineering or Computer Science from an accredited college or university.
At least 5 years of experience in systems engineering of Microsoft Windows Server OS.
Hands-on experience managing Active Directory including, implementing group policies, managing sites and services, managing DNS records. Experience with AD FS is a plus.
Experience in administering Linux OS.
Strong experience in administering Microsoft 365 tenants. That includes advanced experience managing in Entra ID, Exchange, Intune, Teams, Microsoft 365 Apps.
Hands-on experience in managing Hybrid Active Directory and Microsoft Exchange environments.
Experience in administering Citrix DaaS. That includes administering Citrix environment, creating machine catalogs and delivery groups, building vDisks, deploying and managing Storefront servers.
Experience in writing scripts using PowerShell, Python, Bash or other scripting languages.
Experience in operating and managing monitoring tools, like Dynatrace, PRTG, SolarWinds or others.
Proficient in installing, configuring, and administering of Windows Server environments, including Active Directory, Group Policy, and DNS services.
Working knowledge for managing and maintaining Linux servers, including installation, configuration, and troubleshooting of operating systems.
Experience in managing, and troubleshooting network connectivity for servers, storage units, Cloud compute resources, etc.
Expertise for deploying, configuring, and managing virtualization technologies such as VMware and Citrix.
Proficient in administering and optimizing Cloud services, such as Entra ID, OneDrive, Exchange Online, Intune, SharePoint Online, Teams, Dynamics 365, as well as Azure and AWS environments.
Expected to utilize scripting languages such as PowerShell and Bash to automate system administration tasks, streamline workflows, and enhance operational efficiency.
Responsible for implementing, managing, and optimizing backup and recovery solutions across various systems.
Expected to follow security best practices across all systems and applications.
Responsible for implementing, configuring, and maintaining monitoring tools such as Dynatrace and PRTG.
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism.
Ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.

Nice To Haves

Experience with AD FS is a plus.
Experience with Graph scripting language.

Responsibilities

Performance Monitoring and Optimization. Engineer II, Systems is responsible for monitoring system performance metrics, analyzing data to identify bottlenecks, and implementing solutions to enhance system efficiency. This includes configuring system settings, conducting regular performance assessments, and utilizing diagnostic tools to troubleshoot issues. The role also involves collaborating with cross-functional teams to ensure optimal resource allocation and scalability of systems.
Troubleshooting and Issue Resolution. Engineer II, Systems is responsible for diagnosing and resolving technical issues related to system performance, network connectivity, and application functionality. This includes analyzing logs, performing root cause analysis, and implementing solutions to prevent future occurrences. The role requires collaboration with cross-functional teams to ensure timely resolution of incidents and adherence to service level agreements (SLAs). Additionally, the engineer will document troubleshooting steps and resolutions in the knowledge base for future reference.
System upgrades. Engineer II, Systems is responsible for system upgrades, planning and execution of upgrade procedures, testing new systems, and documenting changes. This includes ensuring that compatibility and performance standards are met, as well as troubleshooting any issues that arise during the upgrade process.
Server Maintenance and Upgrades. Engineer II, Systems is responsible for performing regular maintenance on servers, including applying updates, patches, and upgrades to ensure optimal performance and security. This role involves monitoring server health, troubleshooting issues, and implementing solutions to enhance system reliability. Additionally, the engineer will document changes made during maintenance activities and collaborate with other IT teams to schedule downtime effectively.
System Configuration Management. Engineer II, Systems is responsible for managing and maintaining system configurations across various platforms. This includes deploying, monitoring, and updating system software and hardware configurations to ensure optimal performance and security. The role involves creating and maintaining documentation for configuration management processes, conducting regular audits of system configurations, and implementing changes as necessary to align with organizational standards.
Network Administration Support. Engineer II, Systems participates in managing and maintaining network infrastructure. This role involves troubleshooting connectivity issues, assisting in implementing security protocols, and ensuring optimal performance of network services. The engineer will also conduct regular audits, and collaborate with other IT teams to support system integration and upgrades.
Documentation of System Processes. Engineer II, Systems is responsible for creating and maintaining comprehensive documentation of system processes, configurations, and procedures. This includes developing detailed guides for system installations, updates, troubleshooting steps, and best practices to ensure operational efficiency. The engineer will also be tasked with regularly reviewing and updating documentation to reflect changes in technology or processes.
Automation of Routine Tasks. Engineer II, Systems is responsible for identifying repetitive tasks within the IT infrastructure and developing automation scripts to streamline these processes. This includes using tools such as PowerShell, Python, or others to create scripts that manage system updates, backups, and monitoring alerts. The engineer will also implement automation solutions in Cloud environments and ensure that all automated tasks are documented and maintained for future reference.
Collaboration with Cross-Functional Teams. Engineer II, Systems is responsible for collaborating with cross-functional teams, including developers, project managers, and other IT staff. This involves participating in meetings to discuss project requirements, providing technical insights, and ensuring that system architecture aligns with business needs. The engineer will also work on integrating systems and troubleshooting issues that arise during the collaboration process.
Security Compliance and Management. Engineer II, Systems is responsible for ensuring that all systems comply with internal and external security standards. This includes conducting regular audits, implementing security policies, managing access controls, and responding to security incidents. The role requires maintaining documentation of compliance activities and collaborating with other IT teams to enhance system security measures.