Engineer II, Ground System Operator

Iridium Satellite•Grand Forks AFB, ND

7d•Hybrid

About The Position

Iridium is seeking an Engineer II, Ground System Operator for a Space Development Agency (SDA) project. This role involves monitoring and controlling ground systems at an SDA Operations Center, working 12-hour shifts in a 24/7, multi-satellite operations environment. The ideal candidate is a science and space enthusiast excited about cutting-edge technology, possesses a desire to learn and execute new technical skills, and is highly motivated and passionate about engineering and space systems. A current Secret Security Clearance is required.

Requirements

Bachelor's degree in Engineering, Computer Science, or related field OR equivalent relevant experience in a network operations or spacecraft operations environment in lieu of degree.
2+ years of related engineering experience.
Strong communication skills, with the ability to clearly present information and ideas to others.
Confidence and ability to easily build meaningful relationships with your manager and members of your team.
Ability to prioritize tasks, be self-aware enough to identify and correct mistakes, and not be afraid to ask for help when needed.
Active seeking of ways to improve oneself and gain new knowledge, and enthusiasm in sharing knowledge with others.
Work 12-hour shifts.
Be a U.S. citizen.
Active/current Secret Security Clearance (A U.S. Security Clearance that has been active in the past 24 months is considered active).

Nice To Haves

Interest or experience in technical troubleshooting, software testing, or scripting to support evolving operational tools is beneficial.
Proficiency in the LINUX operating system, as well as standard PC usage and applications.
Familiarity with software development and programming skills.
Exposure to system test environments, automation tools, or telemetry analysis techniques is a plus.

Responsibilities

Perform real-time monitoring of the ground system in support of the SDA mission.
Analyze operational data and execute first-level troubleshooting to resolve issues.
Support data-driven investigations and troubleshooting of software and system logs.
Monitor spacecraft fleet-level health and status.
Work collaboratively with the team to detect and recover from issues within the Iridium ground system applications, and for a global network of remote teleport antennas and Wide Area Network (WAN).
Assist in validating fixes and confirming system stability following recovery actions.
Support real-time anomaly investigation and resolution and follow established Fault Escalation policies and procedures.
Participate in deeper technical analysis of anomalies and contribute operational insight to factory teams.
Support process improvement initiatives by properly documenting all events through an anomaly and issue reporting process.
Create accurate, timely, and descriptive event logging for all ground system outages or system events.
Participate in testing and evaluating new software releases, patches, and configuration changes prior to operational rollout.
Execute operational test cases and provide structured feedback to developers and system engineers.
Assist with rollout activities for new tools, capabilities, or ground system applications, including integration checks and post-deployment monitoring.
Help develop and refine updated procedures, troubleshooting documentation, and operational best practices for newly introduced capabilities.