Engineer II, Ground System Operator

Iridium Satellite, LLC•Grand Forks AFB, ND

11h•$75,000 - $95,000•Hybrid

About The Position

This position is for an Engineer II, Ground System Operator with Iridium for a Space Development Agency (SDA) project. The role involves participating in monitoring and controlling ground systems at one of the SDA Operations Centers. The work is performed in 12-hour shifts within a 24/7, multi-satellite operations environment. The ideal candidate is a science and space enthusiast excited about working on cutting-edge technology with a talented team, eager to learn and execute new technical skills, and passionate about engineering and space systems. This position requires an active/current Secret Security Clearance.

Requirements

Bachelor’s degree in Engineering, Computer Science, or related field OR equivalent relevant experience in a network operations or spacecraft operations environment in lieu of degree
2+ years of related engineering experience
Strong communication skills, with the ability to clearly present information and ideas to others
Confidence and ability to easily build meaningful relationships with your manager and members of your team
Ability to prioritize tasks, be self-aware enough to identify and correct mistakes, and not be afraid to ask for help when needed
Active seeking out ways to improve yourself and gain new knowledge, and enthusiasm in sharing knowledge with others
Work 12-hour shifts
Be a U.S. citizen
Active/current Secret Security Clearance (A U.S. Security Clearance that has been active in the past 24 months is considered active)

Nice To Haves

Interest or experience in technical troubleshooting, software testing, or scripting to support evolving operational tools is beneficial
Proficiency in the LINUX operating system, as well as standard PC usage and applications
Familiarity with software development and programming skills
Exposure to system test environments, automation tools, or telemetry analysis techniques is a plus

Responsibilities

Perform real-time monitoring of the ground system in support of the SDA mission
Analyze operational data and execute first level troubleshooting to resolve issues
Support data-driven investigations and troubleshooting of software and system logs
Monitor spacecraft fleet-level health and status
Work collaboratively with the team to detect and recover from issues within the Iridium ground system applications, and for a global network of remote teleport antennas and Wide Area Network (WAN)
Assist in validating fixes and confirming system stability following recovery actions
Support real-time anomaly investigation and resolution and follow established Fault Escalation policies and procedures
Participate in deeper technical analysis of anomalies and contribute operational insight to factory teams
Support process improvement initiatives by properly documenting all events through an anomaly and issue reporting process
Create accurate, timely, and descriptive event logging for all ground system outages or system events
Participate in testing and evaluating new software releases, patches, and configuration changes prior to operational rollout
Execute operational test cases and provide structured feedback to developers and system engineers
Assist with rollout activities for new tools, capabilities, or ground system applications, including integration checks and post-deployment monitoring
Help develop and refine updated procedures, troubleshooting documentation, and operational best practices for newly introduced capabilities