Engineer II, Customer Service
LG Energy Solution Michigan, Inc.•Troy, MI
About The Position
As a Customer Service Engineer II in the Quality Department, you will support the OEM on projects involving failure investigations and root cause analysis, using appropriate investigation techniques and statistical methods.
Requirements
- Bachelor’s Degree required, MBA or MS preferred, or equivalent, relevant experience
- 3-6+ years of related experience
- Experience in a customer-facing, project engineering, or program management-related role in a highly automated and/or Tier 1 automotive environment is ideal
- Experience with Product Failure Mode Analysis and Root Cause Analysis
- Experience in data science using statistical tools.
- Knowledge of quality-related tools (design checklist and gate check sheet, PPAP, FMEA, SPC, MSA, etc.)
- Data collection (Automotive Data acquisition tool, CANalyzer, over the air – i.e Amazon S3 packet)
- Data analytical skills (R or Python, Statistics, Palantir Foundry)
- Comfortable working independently and with others
- Results-oriented and perseverant
- Critical thinking and problem-solving skills
- Project and process management skills
- Strong attention to detail
- Good communication skills
- Technically proficient and motivated to continuously improve
- Ability to work flexible hours as needed to support customers
- MS Office Suite
Responsibilities
- Serve as the point of contact for customer communication for all quality-related topics
- Notify and coordinate process changes with customers
- Manage external failure costs
- Lead projects involving failure investigations
- Root cause analysis
- Act as a liaison between Quality, Engineering, Manufacturing, and the customer to facilitate effective problem-solving and corrective action activities
- Utilize statistical tools to analyze complaints and corrective actions
- Conduct follow-up audits to ensure corrective actions are implemented
- Travel to OEM, Tier 1 facilities or failed vehicle location as needed, including leading containment activities
- Cultivate customer relationships
- Conduct quarterly onsite customer visits
- Maintain cleanliness at the work-site in accordance with 5S3R Standards: Sort, Set in order, Shine, Sustain Right Location, Right Quantity, Right Container
- Perform other duties as assigned
- Mentor Engineer I level engineers as required
Benefits
- 100% employer-paid Medical, Dental, and Vision premiums for you and your family
- 100% employer-paid disability and life insurance
- Employer-supported childcare/babysitting programs
- Generous Paid Time Off / Holidays
- Opportunity to grow in a diverse work environment with a global company
- 401k Retirement savings and planning with a generous company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
