Customer Service Engineer

PerkinElmer•South San Francisco, CA

4d•$71,000 - $85,000•Onsite

About The Position

PerkinElmer’s purpose is to enable scientists, researchers, and clinicians to address their most critical challenges across science and healthcare. With a mission focused on innovating for a healthier world, we deliver unique solutions to serve diagnostics, life sciences, food and environmental markets. Our Customer Support Engineer is responsible for maintaining a high standard of professional customer support. In this role, the Customer Support Engineer will act as the face for the company, making sure our customer needs are met in a timely and efficient manner by installing, maintaining and repairing PerkinElmer and/or multivendor instrumentation at customer sites with best-in-class service.

Requirements

Adequate training to deliver Best in Class service for a variety of PerkinElmer and multivendor instrumentation platforms including but not limited to ISCOs, Incubators, Centrifuge and Millipore systems
Ability to work within ServiceMax (or other platform) to properly execute and document service events (WOs) in order to meet internal and customer approved metrics.
Proactive support of PerkinElmer and account specific Environmental, Health and safety program requirements
Bachelor’s degree in Scientific field or related discipline including military experience with 3+ years of relevant work experience, at least 1 of which was in laboratory and/or field service experience OR Associates degree in a Scientific field or related discipline including military experience with 5+ years of relevant work experience with at least 1 in laboratory and/or field service experience OR High School Diploma (or equivalent) with 7+ years of relevant work experience with at least 1 in laboratory and/or field service experience

Nice To Haves

Demonstrated ability to troubleshoot, repair, and provide qualification services
Exposure to analytical equipment, laboratory environment, and/or instrument control software
Vendor issued certification on relevant laboratory equipment
Knowledge of laboratory safety practices

Responsibilities

Install, maintain, validate and repair PerkinElmer and/or multivendor instrumentation at customer sites with best-in-class service
Provide scheduled and unscheduled corrective maintenance for customers including warranty services where applicable
Deliver customer familiarization for instrument operation and maintenance
Partner with our customers to understand their analytical workflow and applications
Display exceptional written and verbal communication skills and actively interface with peers and customers
Develop organizational awareness of other functional groups and product lines
Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards
Contribute to account profitability through efficient execution and service delivery
Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)
Maintain assigned assets including: tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
Seek higher level certification through participation in company sponsored training & development offerings
Carry out all Environmental, Health and Safety functions at site to insure customer program requirements are met in support of LAMP program.
Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.