Customer Service Engineer

Sapphire Technologies • Cypress, CA

3d • Hybrid

About The Position

We are seeking someone with a technical background who has the desire and capability to support commissioning and on-site field service support. The role requires start up and troubleshooting of machines, power electronics, magnetic bearing systems and integrated systems for development and repeat projects.

Requirements

• Engineering Degree (Mechanical/Electrical) with 5 years experience desirable.
• Ability to read schematics, engineering drawings and technical data sheets.
• Ability to use data acquisition and diagnostic instrumentation.
• RS-232/485 communication and MODBUS protocols.
• DSP based buck/boost converters, AC-DC conversion equipment, motor drives.
• Strong written and oral communication skills.
• Comfort in technical communication required for customer support and training.

Nice To Haves

• Hands-on experience with rotating machinery and variable frequency drives a plus.
• System integration experience with electro-mechanical systems a plus.
• Team player with ability to lead and learn.
• Willingness to work with experienced specialized engineers for diagnostics and troubleshooting.
• Strong interpersonal skills.
• Integrity and honesty.
• Flexibility.
• Accountability.

Responsibilities

• Commission prototypes and repeat projects at customer facilities, including installation support, diagnosis, data collection and dissemination to internal teams.
• Coordinate with internal teams for product testing or troubleshooting related to engineering, production and manufacturing efforts.
• Communicate and coordinate with customer/stakeholders on field service and support matters.
• Diagnose commissioned equipment at customer sites and attend to customer support requests through phone, email or on-site support.
• Document commissioning and field service activities for customer reports and internal records.
• Evaluate options, propose solutions and make decisions when required.
• Support new and prototype testing as required and other operational needs of the business.

Benefits

• paid vacation
• paid sick time
• comprehensive health benefits
• participation in a 401(k) retirement plan with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree