Engineer I it field

Boyd Gaming•Shreveport, LA

2d•Onsite

About The Position

Boyd Gaming Corporation is seeking an enthusiastic and detail-oriented Engineer I in the IT field to join their growing technical team in Shreveport, United States. This entry-level engineering role will provide essential technical support and field services to ensure the IT infrastructure operates smoothly and efficiently. The successful candidate will work collaboratively with senior engineers and cross-functional teams to troubleshoot issues, maintain systems, and deliver exceptional customer service. This position offers an excellent opportunity to develop technical expertise while making a meaningful impact on the organization's technology operations.

Requirements

High School Diploma or equivalent
Basic computer and networking skills with fundamental knowledge of IT systems and infrastructure
Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical issues
Excellent organizational, time management, and multi-tasking abilities
Exceptional verbal and written communication skills with strong interpersonal and customer service orientation
Ability to type accurately and efficiently
Proficiency with IT support ticketing systems and documentation tools
Knowledge of basic hardware diagnostics and repair techniques
Ability to work independently and collaboratively within a team environment
Commitment to adhering to safety and security protocols

Nice To Haves

Associate degree in Information Technology, Computer Science, or related field
One to two years of experience in an IT support, help desk, or field engineering position
CompTIA A+, Network+, or Security+ certification (or equivalent IT certifications)
Experience with operating systems including Windows and Linux
Familiarity with network infrastructure and connectivity concepts
Experience with remote support tools and technologies
Knowledge of IT asset management and inventory systems
Previous experience in a corporate or enterprise IT environment

Responsibilities

Provide first-level technical support by performing basic and advanced troubleshooting, incident tracking, and problem resolution for IT hardware and software systems.
Respond to IT alerts and support requests at the property and regional levels to restore critical systems and minimize downtime.
Install, configure, monitor, and maintain IT hardware and software across data centers, network closets, and end-user environments.
Perform preventive and remedial maintenance on IT equipment, including hardware diagnostics, software updates, and system optimization.
Analyze and resolve IT hardware and software problems efficiently and accurately while adhering to all safety and security protocols.
Provide on-site and remote technical support for end-users, including setup, configuration, and troubleshooting of workstations and peripherals.
Document all work performed using the company's tracking and ticketing systems, ensuring accurate records and clear communication with team members.
Participate in hardware and software deployment initiatives, including testing, installation, and user training.
Assist in inventory management of IT assets and maintain accurate documentation of equipment and stock levels.
Collaborate with senior engineers and IT Operations teams on complex technical issues and participate in knowledge-sharing sessions.
Provide scheduled on-call support for after-hours technical emergencies and system restoration efforts.
Support disaster recovery testing and participate in system upgrades and migrations as assigned.
Other duties as assigned to support the organization's IT objectives.