Engineer I - Application Support

Holman•Fort Lauderdale, FL

6d•$55,270 - $78,760•Onsite

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

Requirements

Associate’s degree in Computer Science or related field is preferred
Strong knowledge of Windows 2003/2008/2012, Active Directory, IIS and Linux
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
3+ years’ experience supporting and designing IT infrastructure
Has breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security

Nice To Haves

Additional education, certifications, or other distinctions are a plus

Responsibilities

Deploys new application software and performs application upgrades following established procedures
Troubleshoots, identifies and solves technical problems
Interfaces with vendors, developers, and infrastructure teams to ensure timely problem resolution
Maintain system documentation and operational procedures
Monitors and manages application availability, capacity and performance based on established performance metrics
Works with out of box application workflow tools to develop business flows
Perform daily system monitoring and/or management, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying the completion of scheduled jobs such as backup
Provision monitoring, patching, antivirus and managed security services to new clients and new devices
Review all alerts for accuracy and take steps to re-mediate the issue
Works in a 24 hour on-call capacity
Maintain working knowledge and understanding of all technology utilized to support dealership operations, including the completion of user training for all operational applications
Perform all other duties and special projects as assigned

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Paid sick leave benefit that meets the mandated requirements (for part-time and temporary employees in geographic areas with statutory paid sick leave)