(Senior / Principal) Engineer, Global Product Support

ASM•Phoenix, AZ

About The Position

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. (Senior/ Principal) Global Product Support Engineer - Be the expert others rely on. Shape how ASM technology performs in the world’s most advanced semiconductor fabs. At ASM, our technology powers the most advanced semiconductor devices in the world, and our people are at the heart of that innovation. We are hiring Global Product Support Engineers of various experience levels across multiple KPUs, product lines, and technology domains. Joining ASM as a GPS Engineer gives you opportunity to join a global organization where the complexity of the challenges matches the scale of the impact. As part of our Global Product Support (GPS) team, you’ll operate at the intersection of engineering, field operations, and customer environments, ensuring our technologies perform reliably from early concept through high-volume manufacturing. The Challenge You’ll play a key role across the full product lifecycle, from development and first builds through customer qualification and scale. Depending on your background, you may focus on system-level troubleshooting, new product introduction, automation, or driving performance improvements in the field.

Requirements

Bachelor’s Master’s or PhD degree in Engineering (Mechanical, Electrical, Chemical, Systems, or similar)
Experience in semiconductor equipment or complex technical environments
Strong problem-solving mindset with system-level thinking
Hands-on approach and ability to connect theory with real-world system behavior
Analytical skills (DOE, data analysis, structured problem solving)
Comfortable working across global teams and time zones
Strong communication skills, including customer-facing interactions
Willingness to travel internationally (~25–50%)

Responsibilities

Act as a system-level technical expert, supporting complex semiconductor equipment in both development labs and customer fabs
Diagnose and resolve advanced system, hardware, and process issues, including escalations beyond standard support
Drive root cause analysis (RCCA) and implement sustainable solutions across tools, sites, and product lines
Support new product introduction (NPI), including early builds, lab validation, and ramp to high-volume manufacturing
Lead or support first-in-fab (Alpha / Beta) deployments — installation, start-up, and qualification
Translate field and customer feedback into design, performance, and reliability improvements
Contribute to yield improvement, tool performance, and uptime in demanding fab environments
Develop and share best practices, technical documentation, and global standards
Collaborate cross-functionally with hardware, software, controls, and process engineering teams
For senior profiles: lead global initiatives, mentor engineers, and represent ASM in customer-facing forums