Engineer 3 - Global Service Delivery, Offnet Deployment, Comcast Business

Comcast • Philadelphia, PA

20h • $86,325 - $142,436 • Remote

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Access Circuit Provisioning is responsible for providing project planning and management established for Off Net customer project timelines. They ensure the projects are completed to specification, within an established time frame and budget. Ensuring vendors are held accountable to deliverables and timelines, while contributing to one or more areas of expertise in collaboration with various cross-functional project teams. Exercises solid knowledge of engineering skills and methodology. Applies long-term objectives and plans related to the company's technical vision to daily activity. Applies innovative solutions for engineering developmental problems that are competitive with industry and company standards with little direction. Works with moderate guidance in own area of knowledge.

Requirements

• Bachelor’s Degree in Engineering, Computer Science or Equivalent
• Generally requires 5-8 years related experience
• Advanced computer literacy including but not limited to proficiency in Microsoft Windows applications -- Word, Excel, Access, Outlook, PowerPoint, and Project.
• 2 to 5 years’ experience working in the telecommunications/telephony industry environment.
• 2 to 3 years’ experience ordering network facilities from ILEC/RBOC via ASR, ordering forms and web-based ordering systems.
• 2 to 3 years’ experience with circuit inventory management databases.
• Forward facing customer management experience.
• Required to escalate issues that require immediate attention and quick resolutions.
• 2 Years’ experience with Metasolv inventory and ordering systems.
• Knowledge of Metro Ethernet technology including ENNI, EVC, UNI and VLAN.
• Ability to work under pressure and maintain consistent attention to detail.
• Ability to motivate and rally team members to meet collective deadlines.
• Ability to work with all levels of personnel from staff level to senior management and with customers, displaying tact and diplomacy.
• Self-motivated to meet all daily commitments/deadlines without prompting or supervision.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Nice To Haves

• While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Responsibilities

• Provide technical support with minimal supervision.
• Coordinate with National and Regional cross functional teams both direct and indirect to find least cost quickest access solutions.
• Project Manage access orders to meet customer and business obligations.
• Coordinate with various internal and third-party teams for preparation of ASR management.
• Manage Vendor Escalations for orders and systemic issues with vendor partners.
• Manage Portability for cost saving initiatives with vendor partners.
• Quote and Source Sub-Contractors for ISP/OSP work needed to support overall delivery of customer orders.
• Support monthly reporting and KPI build out, Dashboards and Automation efforts.
• Ordering of services and products associated with Metro-E Fiber, coax, maintenance and augments.
• ASR ordering of leased circuit transport elements, leased cost elements, and facilities-based on-net circuits within Comcast.
• Coordinate with various internal and third-party teams for preparation of ASR paperwork and orders.
• Facilitate accurate and timely implementation of new circuits and ensure circuit inventory reporting is updated in a timely manner.
• Provide timely status reports to all vested project stakeholders both internal and external.
• Evaluate and report critical issues to Supervisor/Manager - Circuit Ordering and Implementation that may jeopardize a customer launch.
• Build and maintain positive relationships with 3rd party and Comcast personnel across all local markets and operations.
• Assist cross functional teams with all special and large-scale projects as required.
• Responsible for providing frequent and ad hoc status updates to management as directed as well as possibly taking 1st level escalations for overdue provisioning milestones on customer orders.
• Research supportive information critical for determining necessary data entry values required facilitating accurate and expedient ASR ordering.
• Responding to status updates verbally and with detailed written reports as requested by management, third party departments and business customers.
• Assisting with the creation and modification of department job aids and M&Ps.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Benefits

• Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.
• Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.
• Additionally, Comcast provides best-in-class Benefits to eligible employees.
• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
• That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the compensation and benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level