Project Manager 3, FedGov - Comcast Business

Comcast

1d • $60,122 - $140,910

About The Position

This Project Manager is critical to ensuring continuity of service delivery, maintaining SLA commitments, and supporting high-impact customer implementations across complex network environments. This role serves as a primary point of coordination and accountability for Federal Government and Carrier Services projects, ensuring timely activation, risk mitigation, and a consistent, high-quality customer experience. US Citizenship will be a requirement for this role to support the Federal Government segment. For external applications only, due to this team’s present business operations, we are unable to consider candidates that presently reside within California, Oregon or Washington.

Requirements

• Strong understanding of workflow management systems, Ethernet products, and deployment standards.
• Ability to independently analyze and resolve complex problems with minimal escalation.
• Builds trusted relationships with customers, ensuring transparency, ownership, and timely follow-through. Actively communicates next steps, manages expectations, and de-escalates issues when needed.
• Demonstrates urgency, accountability, and commitment to delivering results while simplifying processes.
• Proactively identifies opportunities to improve tools, systems, and processes to drive better outcomes.
• Communicates effectively across stakeholders and fosters a positive, solutions-oriented team environment.
• Demonstrates strong ownership, professionalism, and adherence to company policies and standards.
• US Citizenship will be a requirement for this role to support the Federal Government segment.
• 5-7 Years Relevant Work Experience

Nice To Haves

• Customer Experience (CX)
• Strategic Objectives
• Taking Initiative

Responsibilities

• Manage activation SLAs and delivery timelines, assessing scope changes for schedule impacts and proactively communicating risks.
• Identify, escalate, and mitigate risks that could impact installation timelines or customer commitments. Develop and execute mitigation strategies to ensure continuity of delivery.
• Drive accountability across cross-functional teams including Sales, Engineering, ACP, Construction, TTU and Service Assurance. Serve as escalation point for both internal and customer-facing concerns.
• Act as a subject matter expert to support performance improvements across the team.
• Identify and lead process improvements that enhance delivery efficiency, reduce cycle times, and improve customer outcomes.
• Support network infrastructure lifecycle activities including installation, testing, and maintenance of headend and network equipment.
• Coordinate quality control testing and performance validation to ensure signal integrity and reliability.
• Maintain system documentation, logs, and operational records aligned to compliance and operational standards.
• Support deployment of new technologies aligned to business and customer requirements.

Benefits

• Best-in-class Benefits to eligible employees
• Options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level