About The Position

Completes diagnostics, repairs, and rebuilds on engine products in a service workshop under limited supervision. The Level II technician is expected to diagnose and repair equipment, mentor entry-level technicians, support shop efficiency and quality initiatives, maintain accurate documentation, and contribute to a safe, customer-focused work environment. The role may also involve assisting with training, emergency support, and other operational needs as assigned. The technician follows documented procedures and policies to complete complex repairs, including identifying and preparing required parts and tools. Work includes disassembling, inspecting, cleaning, and reassembling engines or engine components; performing preventative maintenance; and assisting experienced technicians with diagnostics and repair-plan development. The role also requires completing service documentation and training, maintaining tools and the work area, and following applicable health, safety, and environmental policies and legislation. Compensation is a base salary rate commensurate with experience. Additional benefits vary by location and may include a 401(k) Retirement Savings Plan, Cash Balance Pension Plan, medical, dental and life insurance, a Health Savings Account, Domestic Partners Coverage, and other personal and professional benefits.

Requirements

  • A current, valid driver's license is required.
  • Must be at least 18 years old with at least 2 years of driving experience.
  • Must have a five-year motor vehicle report free from major violations.
  • Subject to Federal Transit Administration pre-employment and random drug testing, as well as ongoing random drug and alcohol testing.
  • Intermediate-level knowledge of and/or experience with engine products.
  • Vocational diploma from a relevant technical institution.
  • Ability to complete diagnostics and repairs, maintain accurate service documentation, and follow repair procedures and safety requirements.

Nice To Haves

  • Apprentice-trained Engine Technician.
  • Locally valid driving permit.

Responsibilities

  • Complete diagnostics, repairs, and rebuilds on engine products in a service workshop under limited supervision.
  • Apply documented procedures and policies to complete complex repairs, including identifying and preparing required parts and tools.
  • Disassemble, inspect, clean, and reassemble engines and engine components.
  • Perform preventative maintenance based on engine assessments.
  • Assist more experienced technicians with engine diagnostics and repair-plan development.
  • Complete work documentation, time sheets, warranty claims, and quality documents using handwritten forms or business-system screens.
  • Complete training in line with skill and business requirements.
  • Maintain the work area and tools in a clean condition and in proper working order.
  • Follow applicable health, safety, and environmental policies, procedures, and legislation, and report issues or incidents to a supervisor.
  • Diagnose and repair equipment; provide mentorship to entry-level technicians; and support shop efficiency and quality initiatives.
  • Maintain accurate documentation and contribute to a safe, customer-focused work environment.
  • Assist with training, emergency support, and other operational needs as assigned.
  • Develop troubleshooting plans from customer complaints; use workflows, procedures, specialized mechanical and electronic service tools, and diagnostic software to isolate failed components; validate repairs; and document troubleshooting results.
  • Use appropriate electronic hardware and software tools to maintain products, diagnose and troubleshoot issues, interpret tool results, and determine service next steps.
  • Analyze interactions among engine electrical and mechanical systems using tools, service publications, and measurements to diagnose and repair issues.
  • Repair and maintain mechanical and electrical products, disassemble and assemble engines or power generators, inspect and replace parts according to reuse guidelines, and perform progressive damage checks.
  • Create and verify customer, equipment, and technical information; capture service data and document required information in the service management system.
  • Gather product technical issue information, use available resources, escalate issues when appropriate, and document troubleshooting steps for timely resolution.
  • Model proactive health and safety behaviors, identify and report concerns, and participate in improvement actions.

Benefits

  • 401(k) Retirement Savings Plan
  • Cash Balance Pension Plan
  • Medical insurance
  • Dental insurance
  • Life insurance
  • Health Savings Account
  • Domestic Partners Coverage
  • A full complement of personal and professional benefits, varying by location
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