Engagement Technician (12:30PM - 9:00PM ET)

AnewHealth • OH - Remote, OH

8d • Remote

About The Position

AnewHealth is a leading pharmacy care management company specializing in complex, chronic needs. Established in 2023, we offer comprehensive pharmacy services, PBM, and specialized support for PACE programs. With over 1,400 team members, we serve over 100,000 people nationwide. Pharmacy Technicians on our Patient Engagement team will focus on providing a quality patient experience by resolving inbound questions and concerns. This role operates in a remote, closed-door pharmacy environment, involving phone communication with patients, doctors, and facilities, alongside various job duties. Responsibilities include phone work, navigating pharmacy software systems, and supporting patient care stages.

Requirements

• High school diploma/GED
• Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate
• Must maintain a pharmacy technician registration with State Board of Pharmacy
• Must be 18+ years of age
• Prior experience in a pharmacy setting
• Comfortable working in a fully remote and/or phone-based environment.
• Ability to work independently.
• Self-motivated and goal oriented.
• Ability to utilize computer equipment, technology and work within multiple software programs
• Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone.
• Thorough pharmacy and drug knowledge.
• Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication.
• Strong prioritization and organizational skills.
• Maintain a high degree of confidentiality.
• Passion to help people and enrich their lives.
• Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.
• Applicants must be eligible to work in this country.

Responsibilities

• Answer high-volume inbound calls from current patients and serve as an ExactCare expert to resolve their questions.
• Collect on patient balances when a patient has an amount due.
• Provide an exceptional customer service experience each day in a closed-door, phone-based Pharmacy environment.
• Serve as a liaison between clinical pharmacists and other medical professionals on patients’ behalf.
• Partner with technicians, pharmacists, and specialists to ensure patients receive excellent care with ExactCare.
• Maintain patient records with strong attention to detail and confidentiality.
• Serve as backup support for times of higher patient call volume.
• Effectively assist with patient questions over the phone.
• Embody AnewHealth’s Core Values in all communications and interactions.
• Other duties as assigned.

Benefits

• medical/dental/vision
• flexible spending
• company-paid life insurance
• short-term disability
• voluntary benefits
• 401(k)
• Paid Time Off
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED