Engagement Technician (12:30PM - 9:00PM ET)

AnewHealth•OH - Remote, OH

13d•Remote

About The Position

AnewHealth is a pharmacy care management company serving people with complex, chronic needs. The Engagement Technician is a pharmacy technician on the Patient Engagement team, focused on providing a quality experience for patients by resolving inbound questions and concerns about their ExactCare service. This is a remote, closed-door pharmacy role involving phone interactions with patients, doctors, and facilities, as well as navigating multiple pharmacy software systems and supporting different stages of patient care and contact. The position is full-time, with an average expectation of 40 hours per week. The technician must also be available outside normal business hours on an ad-hoc basis to meet customer expectations. The scheduled hours shown in the title are 12:30 p.m.–9:00 p.m. ET.

Requirements

High school diploma or GED.
Current certification through the Pharmacy Technician Certification Board (PTCB) or National Health Association (NHA), which must be maintained.
Maintain pharmacy technician registration with the State Board of Pharmacy.
Must be at least 18 years of age.
Prior experience in a pharmacy setting.
Comfort working in a fully remote and/or phone-based environment.
Ability to work independently.
Self-motivated and goal-oriented.
Ability to use computer equipment and technology and work across multiple software programs.
Exceptional customer service skills, including addressing the needs of doctors’ offices, pharmacists, and patients over the phone.
Thorough pharmacy and drug knowledge.
Knowledge of processes for taking prescriptions, clarifications, and transfers, with clear written and verbal communication.
Strong prioritization and organizational skills.
Ability to maintain a high degree of confidentiality.
Passion for helping people and enriching their lives.
Ability to think critically and document pertinent details in a compliant manner.
Ability to meet physical demands involving hearing, seeing, sitting, standing, talking, and walking.
Ability to commute to multiple site locations within the assigned territory.
May need to work extended hours as needed.
Must be eligible to work in the country.

Responsibilities

Answer high-volume inbound calls from current patients and resolve questions about ExactCare services.
Collect patient balances when amounts are due.
Provide exceptional customer service in a closed-door, phone-based pharmacy environment.
Serve as a liaison between clinical pharmacists and other medical professionals on patients’ behalf.
Partner with technicians, pharmacists, and specialists to ensure patients receive excellent care.
Maintain patient records with attention to detail and confidentiality.
Provide backup support during periods of higher patient call volume.
Assist patients with questions over the phone.
Embody AnewHealth’s Core Values in communications and interactions.
Perform other duties as assigned.