Engagement Support Services Specialist

Plante & Moran • Southfield, MI

5d • Hybrid

About The Position

Our "we-care" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us. Your role. Your work will include, but not be limited to: Providing support to internal Firm clients using a service mindset with a sense of urgency, while maintaining accuracy and having pride in your work Routing and processing client requests; reviewing peer work and completion processes Interacting with both in-office and remote staff, including domestic and international groups on various time zones Effectively partnering with engagement teams to clarify inquiries, address needs, and set clear expectations related to task processing Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved or complex problems Assisting Operations Lead with specialized projects, including reporting and data research, deliverable formatting and editing, process design, and additional tasks as assigned Maintaining an environment of continuous learning for yourself and others by completing all training related to client requests, supporting peers in their learning, and enhancing task training resources whenever possible while ensuring alignment with subject matter experts

Requirements

• 0-1 years customer service experience or equivalent coursework
• HS Diploma required.
• Experience with Outlook, Excel, and Word required
• Strong organization and prioritization skills
• Ability to use a variety of resources to learn new tasks
• Ability to proofread with strong attention to detail to ensure accuracy
• Ability to easily adapt to changes and challenges
• Ability to work in a fast-paced environment
• Capacity to work within a team environment and assist peers as needed
• Some overtime and weekend work required
• This is a non-exempt position, so you may have to work hours that exceed the standard 40-hour work week.

Nice To Haves

• Higher level of education/college coursework preferred.
• Students and graduates, preferable areas of studies: Accounting, Audit, Finance, Banking, Insurance, or another economic-related discipline
• Knowledge of accounting (basic) preferred
• Experience with Adobe Acrobat preferred

Responsibilities

• Providing support to internal Firm clients using a service mindset with a sense of urgency, while maintaining accuracy and having pride in your work
• Routing and processing client requests; reviewing peer work and completion processes
• Interacting with both in-office and remote staff, including domestic and international groups on various time zones
• Effectively partnering with engagement teams to clarify inquiries, address needs, and set clear expectations related to task processing
• Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved or complex problems
• Assisting Operations Lead with specialized projects, including reporting and data research, deliverable formatting and editing, process design, and additional tasks as assigned
• Maintaining an environment of continuous learning for yourself and others by completing all training related to client requests, supporting peers in their learning, and enhancing task training resources whenever possible while ensuring alignment with subject matter experts

Benefits

• health, dental, vision, disability, and life insurance.
• Flexible Time Off
• various pre-determined holidays
• 401(k) plan
• flexible benefits plans
• business-related travel expense, lodging, and meal reimbursement for business-related use.
• A pension plan is also available for eligible administrative and paraprofessional staff.
• A discretionary bonus plan is available for eligible staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED