Engagement Specialist - Ohio State University

Legends Global•Columbus, OH

10h•Onsite

About The Position

Legends Global has partnered with The Ohio State University Alumni Association (OSUAA) to enhance engagement with Buckeye graduates worldwide. This partnership will establish a new Engagement Center focused on identifying constituent interests, producing relevant content, and cultivating meaningful relationships with Ohio State alumni and friends. The Engagement Specialist will report to the Engagement Center Manager and will be responsible for cultivating relationships with donors, alumni, parents, and friends of the university, aiming to convert them into donors and encourage continued giving through excellent customer service. This role utilizes an omnichannel approach (inbound/outbound phone, email, text, and web chat) and is crucial for implementing the engagement and fundraising efforts for The Ohio State University.

Requirements

Excellent interpersonal, organizational and communication skills including written and verbal; ability to present ideas clearly and concisely.
Ability to work in a fast-paced environment with a flexible schedule including nights, weekends and holidays.
Demonstrate capacity to manage relationships with colleagues, Ohio State partners, prospects, alumni and current donors to achieve effective results, including the achievement of specific and measurable goals.
Strong organizational skills, including the ability to set clear priorities and manage time well; the ability to work independently and make sound judgments about prospects, project management responsibilities and all other areas of performance without close day-to-day supervision.
Exercising discretion at all times and able to keep confidential all data related to The Ohio State University and its constituents.
Working knowledge of Microsoft Office.

Nice To Haves

Bachelor’s degree in Non-Profit Management, Business, Sports Management, Marketing, Public Affairs or a related field from an accredited college or university.

Responsibilities

Work collaboratively as a member of The Ohio State University Individual Philanthropic Strategy team.
Solicit gifts and provide related stewardship in conjunction with The Ohio State University.
Understand and implement strategic engagement opportunities through proactive and reactive outreach via calls, email, text, web chat, video and social to alumni, family and friends to connect them back to The Ohio State University.
Work closely with the Engagement Center Manager to execute strategy and provide comprehensive support for broad-based fundraising, including annual solicitations and special projects for all fundraising.
Develop and maintain a thorough working knowledge of the philanthropic priorities to effectively present a case for support.
Take timely and strategic steps in moving prospects through the gift cycle of identification, qualification, cultivation, solicitation and stewardship.
Assist and/or lead in short- and long-range strategic planning activities to create and implement fundraising goals and objectives.
Make effective use of the university's prospect management database and other institutional resources to ensure appropriate management of donors, prospects, alumni and volunteers in coordination with university objectives.