Engagement Specialist II-PT

METROPOLITAN LIBRARY COMMISSION OF OKLAHOMA COUNTY•Choctaw, OK

1d•$22 - $30•Onsite

About The Position

Under direct supervision, works with staff to support the Library’s strategic goals and initiatives by assisting customers and providing relevant and timely programs and services, both inside and outside the library.

Requirements

Bachelor of Arts or Bachelor of Science from an accredited college or university
One year of customer service experience.

Nice To Haves

Enthusiasm for public service and the ability to work well with a diverse audience.
Experience building sustainable community relationships.
High level of comfort with program planning, implementation, and evaluation.

Responsibilities

Provides excellent customer service, including answering questions and helping customers locate materials and services of interest.
Uses effective techniques, good judgment and established organizational values, and policies and procedures to resolve difficult situations with customers.
Executes short and long-term objectives within the context of the library’s strategic and tactical plans.
Champions the library’s strategic goals and initiatives with the system’s mission, vision. and core values in mind.
Uses broad and comprehensive knowledge of current library theories and practices to assist customers, obtain information and make effective use of library resources and services.
Collaborates with engagement staff to plan, schedule, implement and evaluate local programs and special events; participates in the planning and distribution of promotional materials for related programs.
Develops library displays and merchandises materials to showcase programs and special events.
Makes use of bibliographies, indexes, and other reference tools, including databases, and the internet to answer questions and to perform bibliographic searches.
Promotes the use of library materials, services and programs to customers, and the community.
Engages with the community by implementing outreach, including processing new library accounts and replacing library cards at engagement events.
Provides technology assistance and computer training to customers; assists customers with self-service equipment and technology.
Provides information about library programs, services, other departments, and policies and procedures.
May assist in creating/editing/curating web content, including the gathering of, entry, maintenance, and design of information.
Participates in staff meetings, engages in committee/teamwork and completes training as necessary/required.
Works in a manner safe to the individual and other people; follows safety rules and safe working practices; uses safety equipment as required.
Embraces and advances the core professional values of intellectual freedom, ethical conduct, user privacy, and access to information.
Performs other related duties as assigned.