Engagement Manager (Ed-Tech)- (Dallas, DFW area)

Classlink • Dallas, TX

2d • Hybrid

About The Position

ClassLink is seeking a proactive, innovative, and results-oriented Engagement Manager to develop and nurture relationships with school district leaders, optimize their technical offerings, and drive ongoing product adoption. The role involves understanding school partner priorities, monitoring account health, and ensuring readiness for renewal and expansion. This position emphasizes delivering outstanding service, driving adoption, and fostering long-term engagement with ClassLink's platform. The Engagement Manager will collaborate with internal teams to refine engagement strategies and serve as an expert consultant on best practices for using ClassLink products. The ideal candidate is highly organized, skilled in relationship building, service-oriented, flexible, and a self-starter with a passion for improving education.

Requirements

• Administrator-level experience with ClassLink
• Diverse rostering experience
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Experience in presenting in virtual and online environments
• Strong project management skills and the ability to be flexible when needed
• Self-starter who can work independently
• Candidates must be located the Dallas, Fort Worth area.
• Bachelor's degree
• 3+ years experience in a senior consultative/account management role
• Experience as a technology leader for a district office
• Extensive knowledge of K-12 ed-tech marketplace
• Unwavering passion to improve classroom learning and pedagogy
• Bachelor's degree required.
• Work from home and willingness to travel up to 50% of the time

Nice To Haves

• PMP certification
• Previous knowledge using a customer success tool (ChurnZero, Gainsight, Vitalli)
• Google Suite
• MS Office Suite
• SalesForce
• Zoom Meetings
• Master or postgraduate degree a plus

Responsibilities

• Become an expert on all ClassLink products
• Provide strategic and technical guidance on the use and expansion of the ClassLink suite of products
• Maintain relationships with current customers in the assigned territory including onsite meetings, phone, email, SWAG mailings etc. to increase adoption and usage of ClassLink
• Perform all account management duties such as proactive customer outreach, annual client review meetings, quoting, renewal emails, etc.
• Serve as the education and product expert to support customer understanding of ClassLink
• Confidently conduct demonstrations of ClassLink virtually and during conferences
• Help develop positive relationships between ClassLink and influential partner organizations
• Ensure year-over-year customer retention and assist with renewal fee negotiations as needed
• Host regional and virtual user group events with current and prospective customers
• Attend conferences and events in assigned territories, engaging with potential and current customers
• Maintain documentation for each customer internally
• Leverage tools provided to understand customer health and intervene when needed.
• Maintain high levels of customer satisfaction and health
• Deliver experiences that drive customer retention

Benefits

• Generous Paid Time Off : 4+ weeks of vacation and 13+ paid holidays
• Parental Leave : 12 weeks fully paid for all parents
• Retirement : 401(k) with 0.5:1 company match
• Comprehensive Health Coverage : Medical, dental, and vision plans
• Insurance : Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance
• Volunteer Time Off: Give back through ClassLink Cares paid volunteer days
• Lifelong Learning: Tuition reimbursement for continued education
• Growth & Development: Coaching and internal programs to support career and personal growth
• Supportive Culture: A workplace that values curiosity, compassion, and continuous learning
• Connection & Community: Annual company retreats and team events with bright, fun coworkers

What This Job Offers

• Job Type: Full-time
• Career Level: Senior