Sr. Engagement ManagerRemote USA

Remitly•Alpharetta, GA

2d•Remote

About The Position

LexisNexis Risk Solutions provides a full portfolio of Professional Services to expertly guide any business, of any size, through the design, implementation and ongoing optimization of best in class fraud, identity and authentication solutions. Helping customers get the most out of their technology investment, the Engagement and Analytics team provides a range of services, from strategy optimization and consulting to onsite support and Quarterly Business Reviews. As a Senior Engagement Manager, you will collaborate with some of our largest clients to drive adoption and utilization of the LexisNexis Dynamic Decision Platform, delivering meaningful business outcomes. You will lead the implementation of LexisNexis Risk Solutions, overseeing the full lifecycle of client projects and engagements. Your primary focus will be helping clients optimize processes, improve operational efficiency, and strengthen fraud prevention and risk mitigation strategies through the effective use of identity, behavioral, and risk intelligence solutions. The ideal candidate can understand and communicate fraud, identity, and risk management concepts to both technical and business stakeholders, translating complex capabilities into actionable business recommendations. In this role, you will create and govern implementation projects while serving as the primary point of contact (POC) for client engagements, managing all phases of delivery from kickoff through go live and ongoing optimization. You will work closely with Strategic Account Managers to identify opportunities for expanded solution adoption and deeper integration of LexisNexis solutions within client operations. You will also lead Quarterly Business Reviews (QBRs) with executives, business owners, and operational stakeholders, leveraging your expertise as a trusted advisor to maintain a strong understanding of customer priorities, objectives, and evolving business needs. This role is centered on client delivery, engagement management, and strategic advisory services rather than direct sales responsibilities.

Requirements

Bachelor's degree in the information technology industry or 7+ years of experience in the fraud industry.
Must be able to travel up to 30% of the time.
Valid passport required.
Demonstrate and effectively use active listening skills to understand client needs
Expert-level consultative skills with the ability to collaborate and to explore options
Expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority
Ability to clearly communicate fraud risks and mitigation plans to both technical and non-technical stakeholders, often through detailed reports and presentations.
Working and demonstratable proficiency in SQL
Expert-level ability to use performance management to hire, train, and motivate employees, while committing to employee development
Expertise in project governance, client delivery, and managing complex implementation projects.
Strong organizational and multitasking skills to ensure smooth project execution, tracking KPIs, timelines, and resource allocation.
Expert-level oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences.
Must be articulate within the language requirements
Expert-level ability to deliver client presentations and performance analysis via the telephone and in-person to high-level clients and senior management
Demonstratable PowerPoint (and similar tools) skills

Nice To Haves

Working and demonstratable proficiency in Python a plus!
Fraud investigator certifications (or similar) a plus!
7+ years client-facing experience preferred
Working knowledge of SaaS and “big data” (e. g. Hadoop/Impala) solutions a plus!
Six Sigma or similar certifications a plus!
PMP or similar certification a plus!
Experience analyzing, identifying, or mitigating fraud within Insurance and/or Healthcare environments, with an understanding of industry regulations and risk models.

Responsibilities

Expert-level affinity to try new methods and new approaches to problem-solving while demonstrating an intellectual curiosity and inquisitive nature
Proven research and product skills shown to be effective in obtaining information, as well as the ability to analyze an organization's competitive position and develop a clear and compelling vision of what the organization needs for success in the future will be
Ability to collaborate with cross-functional teams, such as Strategic Account Managers, fraud analysts, technical consultants and product teams.
Leadership skills to drive project success and coordinate efforts between internal and client teams.
Expert-level analytical and problem-solving skills as well as the ability to understand and think analytically about complex business problems
Expert demonstration of up-to-date and in-depth product knowledge
Knowledge of APIs and system integration to deliver seamless fraud risk management solutions.
Expert-level relationship building skills and the ability to collaborate and interact effectively with internal and external clients
Expert-level time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results
Possesses the ability to prioritize and handle multiple requests concurrently
Demonstrates ability to work well under pressure, sense of purpose, drive, motivation, able to be coached, competitiveness, curiosity, accountability and integrity
Demonstrates in-depth knowledge of LexisNexis Risk Solutions products (Internal)
Coordinates timely implementation of product enhancements and bug fixes with product management team
Works with the product team to further develop knowledge on particular solutions to enhance the client's experience with LexisNexis Risk Solutions.
Active participation in product road map discussions as client representative and advocate
Other duties as assigned