Sr. Engagement ManagerRemote USA
About The Position
As a Senior Engagement Manager, you will collaborate with some of our largest clients to drive the adoption and utilization of the LexisNexis Dynamic Decision Platform, creating impactful business outcomes. You will lead the implementation of LexisNexis Risk Solutions, overseeing the entire lifecycle of projects and engagements. Your primary focus will be to enhance client processes, boost efficiency, and protect customers from fraudulent activity by ensuring they have accurate insights into their customers’ behaviors. In this role, you will design and govern implementation projects, acting as the primary point of contact (POC) and managing all phases of client projects. You will work closely with Strategic Account Managers to explore opportunities for further integration of LexisNexis solutions into the clients’ operations. You will also present quarterly business reviews (QBRs) to various stakeholders, including executives and business owners, leveraging your expertise as a trusted advisor to maintain a pulse on the customer’s needs and objectives.
Requirements
- Bachelor's degree in the information technology industry or 7+ years of experience in the fraud industry.
- Must be able to travel up to 30% of the time.
- Valid passport required.
- Demonstrate and effectively use active listening skills to understand client needs.
- Expert-level consultative skills with the ability to collaborate and to explore options.
- Expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority.
- Ability to clearly communicate fraud risks and mitigation plans to both technical and non-technical stakeholders, often through detailed reports and presentations.
- Working and demonstratable proficiency in SQL.
- Expert-level ability to use performance management to hire, train, and motivate employees, while committing to employee development.
- Expertise in project governance, client delivery, and managing complex implementation projects.
- Strong organizational and multitasking skills to ensure smooth project execution, tracking KPIs, timelines, and resource allocation.
- Expert-level oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences.
- Must be articulate within the language requirements.
- Expert-level ability to deliver client presentations and performance analysis via the telephone and in-person to high-level clients and senior management.
- Demonstrable PowerPoint (and similar tools) skills.
Nice To Haves
- Familiarity with fraud risks, controls, and mitigation strategies in the Insurance and/or Healthcare industry is preferred, including experience working with fraud-related data, processes, or investigations.
- Working and demonstratable proficiency in Python a plus!
- Fraud investigator certifications (or similar) a plus!
- 7+ years client-facing experience preferred.
- Working knowledge of SaaS and “big data” (e. g. Hadoop/Impala) solutions a plus!
- Six Sigma or similar certifications a plus!
- PMP or similar certification a plus!
- Experience analyzing, identifying, or mitigating fraud within Insurance and/or Healthcare environments, with an understanding of industry regulations and risk models.
Responsibilities
- Design and govern implementation projects, acting as the primary point of contact (POC) and managing all phases of client projects.
- Work closely with Strategic Account Managers to explore opportunities for further integration of LexisNexis solutions into the clients’ operations.
- Present quarterly business reviews (QBRs) to various stakeholders, including executives and business owners, leveraging your expertise as a trusted advisor to maintain a pulse on the customer’s needs and objectives.
- Collaborate with cross-functional teams, such as Strategic Account Managers, fraud analysts, technical consultants and product teams.
- Coordinate timely implementation of product enhancements and bug fixes with product management team.
- Works with the product team to further develop knowledge on particular solutions to enhance the client's experience with LexisNexis Risk Solutions.
- Active participation in product road map discussions as client representative and advocate.
- Other duties as assigned.
Benefits
- This job is eligible for an annual incentive bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
