Engagement Manager

Daptic•New York City, NY

10d•Onsite

About The Position

Engagement Manager Onsite (New York City, NY) | Full-time About Daptic Daptic is building the future of regulatory intelligence, with the mission to empower global manufacturers to navigate complex regulations seamlessly and accelerate the global launch of physical products. With government regulations and standards becoming increasingly complex, product delays and innovation roadblocks are more common than ever. Daptic automates the identification and analysis of relevant regulations, standards, and product requirements, allowing R&D teams to focus on what they do best: creating groundbreaking products within automotive, aerospace, construction, consumer electronics, energy, medicine and healthcare, and beyond. Currently, with a small focused team, we’re proud to be supporting the development of products used by over 100 million people worldwide. We’ve secured over $22M in total funding from Canvas Ventures, IA Ventures, 8VC, and other institutional investors who believe in our vision to revolutionize product development. The Role As an Engagement Manager at Daptic, you’ll own the end-to-end relationship, expansion, and renewal of accounts with the world’s largest manufacturers. You will learn how Daptic fits into the day-to-day work of our users, drive expansion trials with new users and business units, and demonstrate the value of Daptic to VPs and SVPs around the globe. You are expected to be the go-to internal expert in account and stakeholder knowledge, the customer’s first-stop for product expertise and the growth engine for annual accounts. Buying Daptic is just the beginning of modernizing product compliance for an organization. Introducing new ways of working across different teams and geographies embeds Daptic as the digital regulatory layer for large enterprises. With each interaction, you’ll turn some of the most respected regulatory teams in the world into engaged users who renew and expand. Growing our annual accounts is critical to winning trust and belief in Daptic as the gold standard for product compliance software.

Requirements

4-10+ years of experience in management consulting, customer success, account management, investment banking, private equity, or high-growth B2B startups, with a strong blend of analytical, strategic, customer-facing, and cross-functional expertise.
Demonstrated technical acumen and the ability to grasp technical products, whether through education or experience.
Polished client and soft skills. You should be able to navigate hard questions live, and enjoy being the interface between customers and Daptic.
Strong commercial instincts. You can read an account, spot opportunity and risk, and deliver measurable results.
The stamina to continuously grow an account, turning new users into champions and champions into bigger contracts.
Strong organizational skills, so the details of every account are always at your fingertips.
Experience building with AI tools, with AI already part of how you work day to day.
Available to work in our New York City office at least 4 days a week.
Open to travel (0%-50%) as required to support business needs.

Nice To Haves

Software deployment at manufacturers, or familiarity with either the manufacturing or product compliance spaces.
Experience in growing accounts at early-stage startups (Series A or earlier) or newly released products.

Responsibilities

Cultivate relationships with all account stakeholders, from budget holders to daily users.
Identify new expansion opportunities through deep knowledge of client organizations and an active network.
Plan and host user sessions like onboarding, office hours, strategy and feedback sessions.
Map the workflows and use cases of your stakeholders, working through their pain points, and understanding what value they’re hoping to see from Daptic.
Deploy and configure Daptic for new users, managing data and feature access, introducing new data sources and new products.
Tailor user documentation to customer context and workflows.
Lead recurring touchpoints and readouts with executives and budget holders, crystallizing the Daptic value story throughout the annual deal cycle.
Keep renewals on track, ensuring visibility into upcoming deadlines, expansion opportunities, trials, and potential risks.
Set the standard for expansion deals at Daptic.
Get pen to paper with some of the biggest logos in manufacturing while we’re at the ground floor.