Engagement Manager

Pogo Technologies•Brooklyn, OH

10h

About The Position

We're hiring our first Engagement Manager at Pogo to own client relationships from signed deal to growing partnership. As an Engagement Manager, you'll be a trusted partner to our enterprise clients, running end-to-end research engagements and translating Pogo's AI-powered platform into insights that drive real business decisions. This is a founding role so you'll set the standard for how we deliver, what great looks like, and how we scale our client service model as we grow.

Requirements

2-4 years of experience at a leading management consulting firm or in a similarly rigorous, client-facing environment.
Structured thinker. Can take a messy client problem, frame it clearly, and design a research approach that asks the right questions.
Exceptional communicator. Writes and presents with clarity and confidence, and earns credibility quickly with senior stakeholders.
Genuinely curious about consumers and what makes people tick. Finds insights work interesting, not just as an output but as a craft.
High-ownership operator. When an engagement is yours, you drive it and you don't wait to be told what to do next.
Highly organized, with the ability to juggle multiple client engagements simultaneously.
Low ego and a team player. Works well across teams and cares more about outcomes than credit.
Fast learner who adapts quickly to new clients, industries, and problem spaces.
Uses AI tools to work smarter - better research, better synthesis, better outputs.

Nice To Haves

Worked on primary consumer research, whether qualitative or quantitative.

Responsibilities

Own the full client lifecycle post-sale: onboarding, study design, delivery, and expansion - ensuring every client sees fast time-to-value and runs more research with Pogo.
Run research engagements end-to-end: scoping studies with clients, configuring them in the platform, reviewing AI-generated insights, and debriefing learnings with client executives.
Be the trusted advisor in the room - the person clients call when they have a big strategic question and need to design a study to get the insights they need.
Partner closely with our GTM team on renewals and expansion, identifying opportunities to deepen relationships and grow revenue within your accounts.
Be the voice of the customer internally, channeling what you're hearing from clients directly into product and engineering to shape the product roadmap.
Build the playbooks, templates, and repeatable motions that allow us to scale our client model as we grow.