Engagement Manager

Wellness House • Hinsdale, IL

6h • $67,000 - $74,500 • Onsite

About The Position

Wellness House envisions a community where all people affected by cancer thrive. Offered at no cost, and as a complement to medical treatment, our programs educate, support, and empower participants in order to help them improve their physical and emotional well-being.

The Engagement Manager (EM) works with the program directors and managers to ensure all people impacted by cancer learn about programs through the Community Engagement Process (CEP) and connect through the Participant Engagement Process (PEP). Through management, facilitation, and promotion of partner programs, program events, healthcare professional (HCP) events, and the Volunteer Ambassador Program, the EM builds healthcare and community relationships to raise awareness of WH and increase referrals of new participants to all locations and online. The EM is a creative thinker who maintains the CEP to maximize healthcare and community engagement through relationship building, speaker cultivation, event promotion, and program facilitation.

Requirements

• Bachelor's degree or higher in Public Health, Social Work, Communications, or a related field.
• Minimum five years of professional experience planning and executing health-related events, community engagement, and professional relationship building.
• Experience in working with a medical patient population, ideally a cancer population, preferred.
• Bilingual (English/Spanish), preferred.
• Connected and knowledgeable about community resources and organizations in the South and West sides of Chicago. Skilled at engaging diverse leaders.
• Demonstrated result-oriented and highly ethical individual who possesses superb writing and verbal communication skills.
• Demonstrated strong interpersonal skills and the ability to establish effective working relationships with colleagues and external partners.
• Demonstrated ability to engage in collaborative planning in a team environment across all levels.
• Ability to work within a team and motivate others; provide constructive feedback to as needed.
• Ability to take initiative and work independently while handling multiple priorities; possesses solid time management skills.
• Demonstrated solid ability to organize and plan programs and events; hands-on with implementation. Proactive approach to anticipating and mitigating potential issues. Ability to adapt to changes in event plans, schedules, and technology requirements; innovative and resourceful. Reflective and committed to continuous quality improvement.
• Comfortable with technology. Skilled with Microsoft Office Products such as Outlook, Word, PowerPoint and Excel and other software as required.
• Ability to present to groups in person and online; facilitate programs. Proficient in the setup, operation, and troubleshooting of audio-visual equipment and teleconference tools, such as Zoom, used for online, hybrid, and in-person presentations. Strong problem-solving skills to address technical challenges on the spot.
• Ability to lift and carry approximately 40 lbs. related to event equipment and materials. Physical stamina to engage in event set-up, including moving furniture and arranging event spaces.
• Commitment to cancer health equity and diversity, equity, inclusion, and belonging (DEIB);
• Commitment to the mission of Wellness House.

Nice To Haves

• Bilingual (English/Spanish)
• Connected and knowledgeable about community resources and organizations in the South and West sides of Chicago. Skilled at engaging diverse leaders.
• Experience in working with a medical patient population, ideally a cancer population

Responsibilities

• Supervise, manage, and support direct reports. Conduct performance appraisals, promptly communicate feedback, and ensure direct reports are properly trained and informed of WH policies and procedures. Track and facilitate professional development.
• As needed, recruit, interview, and recommend new contractual staff, volunteers, and interns.
• Contribute to the production of the quarterly program guide and coordinate with the marketing team to ensure appropriate marketing of assigned participant and professional events
• As needed and requested by the Director of Programs (DOP) and Associate Director of Programs (ADOP), develop program policies, procedures, and guidelines, contribute to reports, and participate in program evaluation.
• Review and update CEP as directed by ADOP; with engagement managers, oversee and manage CEP operations, including HCP relationships, program events, HCP events, and volunteer ambassador programs.
• With program directors and managers, develop quarterly program plans for all partner and collaborator sites and ensure the implementation of all programming.
• Manage partner and collaborator relationships as assigned by program directors and collaborate with managers to ensure programs are scheduled and facilitated.
• Identify and execute innovative education programs, events, and engagement opportunities.
• Identify speakers for assigned participant and professional programs and events based on trends in psychosocial oncology, participant and staff feedback, professional literature, professional goals, and organization commitment to diversity, equity, inclusion, and belonging (DEIB) and cancer health equity.
• Actively recruit and onboard volunteer ambassadors and program volunteers with support from the HR and Volunteer Manager
• Regularly review and update volunteer onboarding and training and maintain consistent communication to inform them of WH policies and procedures.
• Supervise and support volunteer ambassadors and program volunteers.
• Assist with the tracking of volunteer statistics and data collection
• Understand and support the participant engagement process (PEP) through regular PEP shifts and the lead management follow-up to identify suitable programs for new participants at WH and provide support for cancer-related transitions.
• Facilitate entry to WH programs through Cancer Care Collaborations, in-clinic consultations, and engaged tabling at partner locations throughout Chicagoland.
• Assist new participants in identifying goals for participation in WH programs and follow up at appropriate intervals to monitor progress, provide resources and assistance as needed.
• Identify outside referral sources when needed and make appropriate referrals.
• Lead the planning, coordination, and facilitation of assigned program and HCP events, including identifying and scheduling the speakers and venue, securing contracts, coordinating logistics, and organizing staff and volunteers as assigned by the ADOP.
• Lead the evaluation of assigned education and HCP events by collecting feedback and facilitating data entry following each event. Provide monthly analysis to ADOP. Use program evaluations to improve program quantity and quality.
• Facilitate education programs and HCP events as assigned and provide coverage as needed.
• Facilitate Welcome to Wellness House orientations and Survivorship Programs as appropriate based on education, experience, and training.
• Facilitate participant consultations, engagement experiences, and partner programs based on abilities and qualifications.
• Support PEP and Unique Boutique and provide back-up as assigned by ADOP.
• Identify, establish, and maintain strategic and collaborative relationships with hospitals, physicians, nurses, social workers, psychologists, etc., to increase referrals.
• Provide education on psychosocial support and WH to increase utilization.
• Utilize Volunteer Program Ambassadors to increase outreach efforts.
• Collaborate with marketing to produce collateral, including website content, to advertise, publicize, inform, and attract partners and participants to program and HCP events.
• Collaborate with marketing, ADOP, and program managers to ensure all medical partners and collaborators have WH materials appropriate to the setting, including ongoing communications such as flyers, guides, and event materials.
• Participate in outreach through speaking engagements and other identified activities; cultivate collaborative relationships that result in greater awareness of and increased referrals to WH.
• Participate in the formal and information evaluations of programs.
• Contribute to grant applications as assigned by ADOP and ensure appropriate data is collected to meet grant requirements. Serve as a liaison or participate in civic or development activities as assigned by the Directors.
• Maintain and contribute to resource database for participant resources
• Participate in other reporting or program activities as directed
• Promptly report to the Office Manager and the DOP any observations of malfunction or inadequacy of the WH facility that would compromise the safety of staff and participants or negatively impact the delivery of WH programs.
• Protect the organization's value by keeping information confidential.
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Perform general tasks and other duties as assigned.
• All Staff meetings (monthly)
• Departmental team meetings (monthly or as needed)
• Group Supervision (weekly)
• One-on-one meetings with staff, independent contractors, and volunteers (as needed)
• Annual Walk for Wellness House
• All Hot Topics, Program Events, Socials, & Summits: usually an evening or Saturday, LIGHT House events as assigned.

Benefits

• Employer paid Medical, Dental, Life, Long-term Disability, and AD&D insurance premiums
• Voluntary Accident, Critical Illness, Vision, and Pet Insurance benefits available
• 403(b) with employer match
• Annual incentive bonus
• Gym on-site
• Generous sick and vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level