Engagement Manager

Legora AB•New York, NY

5d•Onsite

About The Position

Legora is redefining how legal work gets done. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. We lean in: ownership over titles, outcomes over intentions. We fight for excellence: high standards, direct, ego-free feedback. We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place.

Requirements

5+ years in a management consulting or similar client advisory role, a customer-facing role in B2B SaaS, or within the Legal field (Innovation, Knowledge Management, Associate).
A proven track record of driving customer retention, satisfaction, and expansion.
Exceptional change management, project management, and stakeholder management skills.
High EQ and commercial instinct, meaning you know when to listen, when to advise, and when to act.
Excellent communication skills: written, verbal, and interpersonal. You can manage high-level conversations with legal leaders and roll up your sleeves with hands-on teams.
A love of fast-paced, early-stage environments where you help build the playbook, not just follow it.
Comfortable with metrics - driven by data, customer health, and outcomes over process.

Nice To Haves

Exposure to legal tech, legal operations, or regulated industries is a plus; curiosity and the ability to learn complex environments quickly is essential.
A passion for in-office collaboration – we are in-office 5 days per week in our beautiful Union Square HQ, building together.

Responsibilities

Serve as the face of Legora for a portfolio of law firms and/or in-house legal teams post-sale, owning relationships from onboarding through adoption, expansion, and renewal.
Lead complex rollouts in close partnership with Legal Engineers, establishing a strong foundation for long-term adoption and measurable customer outcomes from day one.
Drive sustained product adoption through structured enablement programs, tailored success plans, regular engagement, and proactive usage optimization.
Act as a trusted strategic advisor to legal and operational leaders, aligning Legora to client goals, uncovering new use cases, and helping teams re-imagine how legal work gets done.
Identify commercial opportunities, partnering cross-functionally to close renewals and expansion.
Monitor customer health using metrics to proactively mitigate churn risk and drive retention.
Collaborate closely with Product, Engineering, Legal Engineering, and Marketing to translate client feedback into actionable insights that shape our roadmap, messaging, and go-to-market strategy.
Design, refine, and operationalize Legora’s Engagement playbook for scale – we’re building this machine together. We’re just getting started and your input and execution will not only be appreciated but also expected.

Benefits

Competitive package: Comprehensive salary, benefits, and tools for success.
Meaningful work: Your efforts shape how thousands of lawyers use AI daily.
In-person environment: Offices designed for ambitious builders.
Medical, Dental & Vision
Multiple medical plan options through Aetna and Kaiser Permanente
HSA or Healthcare FSA (based on plan selection)
Dental plans via MetLife
Vision coverage through VSP Vision Care
Generous parental leave
Free access to Maven Clinic
Dependent Care FSA
Free One Medical membership for employees and dependents
Pre-tax commuter benefits
Life Insurance + STD/LTD
401(K) with generous company match
Unlimited PTO
Robust voluntary benefits, including identity protection (via Aura), legal coverage through MetLife, pet savings programs, and more