Engagement Manager

Legora ABNew York, NY
Onsite

About The Position

Legora is redefining how legal work gets done. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. We lean in: ownership over titles, outcomes over intentions. We fight for excellence: high standards, direct, ego-free feedback. We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place.

Requirements

  • 5+ years in a management consulting or similar client advisory role, a customer-facing role in B2B SaaS, or within the Legal field (Innovation, Knowledge Management, Associate).
  • A proven track record of driving customer retention, satisfaction, and expansion.
  • Exceptional change management, project management, and stakeholder management skills.
  • High EQ and commercial instinct, meaning you know when to listen, when to advise, and when to act.
  • Excellent communication skills: written, verbal, and interpersonal. You can manage high-level conversations with legal leaders and roll up your sleeves with hands-on teams.
  • A love of fast-paced, early-stage environments where you help build the playbook, not just follow it.
  • Comfortable with metrics - driven by data, customer health, and outcomes over process.

Nice To Haves

  • Exposure to legal tech, legal operations, or regulated industries is a plus; curiosity and the ability to learn complex environments quickly is essential.
  • A passion for in-office collaboration – we are in-office 5 days per week in our beautiful Union Square HQ, building together.

Responsibilities

  • Serve as the face of Legora for a portfolio of law firms and/or in-house legal teams post-sale, owning relationships from onboarding through adoption, expansion, and renewal.
  • Lead complex rollouts in close partnership with Legal Engineers, establishing a strong foundation for long-term adoption and measurable customer outcomes from day one.
  • Drive sustained product adoption through structured enablement programs, tailored success plans, regular engagement, and proactive usage optimization.
  • Act as a trusted strategic advisor to legal and operational leaders, aligning Legora to client goals, uncovering new use cases, and helping teams re-imagine how legal work gets done.
  • Identify commercial opportunities, partnering cross-functionally to close renewals and expansion.
  • Monitor customer health using metrics to proactively mitigate churn risk and drive retention.
  • Collaborate closely with Product, Engineering, Legal Engineering, and Marketing to translate client feedback into actionable insights that shape our roadmap, messaging, and go-to-market strategy.
  • Design, refine, and operationalize Legora’s Engagement playbook for scale – we’re building this machine together. We’re just getting started and your input and execution will not only be appreciated but also expected.

Benefits

  • Competitive package: Comprehensive salary, benefits, and tools for success.
  • Meaningful work: Your efforts shape how thousands of lawyers use AI daily.
  • In-person environment: Offices designed for ambitious builders.
  • Medical, Dental & Vision
  • Multiple medical plan options through Aetna and Kaiser Permanente
  • HSA or Healthcare FSA (based on plan selection)
  • Dental plans via MetLife
  • Vision coverage through VSP Vision Care
  • Generous parental leave
  • Free access to Maven Clinic
  • Dependent Care FSA
  • Free One Medical membership for employees and dependents
  • Pre-tax commuter benefits
  • Life Insurance + STD/LTD
  • 401(K) with generous company match
  • Unlimited PTO
  • Robust voluntary benefits, including identity protection (via Aura), legal coverage through MetLife, pet savings programs, and more
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service