Engagement Manager (Dallas)

Wonolo•Dallas, TX

8h•Onsite

About The Position

Wonolo is disrupting the temporary staffing industry by connecting businesses with underemployed workers through a tech marketplace. We are seeking an experienced Engagement Manager passionate about helping businesses succeed and meet their staffing needs. This role involves nurturing long-term relationships, identifying expansion opportunities, and ensuring partner success across various verticals like retail, business services, and distribution/logistics. You will build strong local relationships, act as a trusted advisor, and provide product insights and training to drive platform adoption and growth. The Operations team is crucial to the customer and worker lifecycle at Wonolo. You will join a team dedicated to the Wonolo mission, business strategy, building opportunities, and growing relationships, playing a key role in shaping the future of work. This position requires candidates located in the Dallas Fort Worth Area who are willing to work onsite.

Requirements

4-6+ years of account management, consultative business development experience or Customer Success.
Experience building large enterprise client relationships while also discovering and closing revenue generating opportunities.
Experience selling into or supporting clients in light industrial or HR/procurement organizations.
A self-starter with strong organizational, analytical, and communications skills (both written and verbal).
Located in Dallas/Ft. Worth with the ability to travel to client sites.

Nice To Haves

Staffing experience
Experience with 2-sided marketplaces
Start-up experience
Experience using Salesforce
Experience using Business Intelligence (BI) Tools (extra points for Looker experience)
Experience using the MEDDPICC sales qualification methodology

Responsibilities

Partner closely with key users to ensure full product adoption into their internal workforce staffing strategy and daily practices.
Grow, retain, and manage key user relationships within a book of business.
Develop a deep understanding of user goals and effectively solution the product and tailor the user experience.
Discover, identify, and close new opportunities in partnership with account growth and sales, using a sales qualification framework.
Conduct weekly in-person meetings and on-site customer visits to strengthen relationships, identify expansion opportunities, and drive revenue growth.
Participate in customer and user kick-off calls, lead post-launch reviews, and quarterly business reviews with users to align on upcoming opportunities.
Conduct regular and recurring touchpoints with all users in your book of business to ensure retention and growth.
Partner closely with Customer Operations and Product teams to ensure customers have the best possible experience.
Own the launch of new venues and customers within assigned markets.
Travel as needed for customer relations (up to 60%).

Benefits

The opportunity for growth in a mission-driven and well-funded start-up
Meaningful equity
100% of the medical/dental/vision insurance premiums paid for you
Generous parental leave plan
Cell phone reimbursement and company laptop
Retirement plans as well as life and disability insurance
Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and wellbeing courses
Flexible schedules
Open vacation policy
Team outings, happy hours, company off-sites, and more!