Engagement Manager

Rockstar

5d • Remote

About The Position

In 2025, the company launched a PWA software solution that helps developers comply with prevailing wage and apprenticeship (PWA) requirements to unlock the full value of clean energy tax credits. Their PWA solution is rapidly gaining traction in the market, and they are growing their team to accelerate adoption and expand their product offerings. Join them in the fight against climate change by helping renewable energy developers build faster! As an Engagement Manager, you'll be a go-to expert for customers looking for PWA compliance reporting and auditing, and eventually for other compliance needs including FEOC, BOC, and Domestic Content. You will rely on strong communication and problem-solving skills to help developers, contractors, and project owners understand how to stay compliant and get the most out of the software platform. This is a highly customer-facing and technical role: you'll manage key customer accounts, develop efficient processes, and think through how they expand their product offerings. You'll serve as a trusted advisor to ensure that customers are both technically successful and compliance confident when using the company's platform.

Requirements

• 7+ years of experience in a high-paced, fast growth environment or at a leading tax, accounting, legal, or consulting firm
• Clear track record of high performance and increasing responsibility
• Demonstrated ability to dig into technical tax / accounting topics and understand the details
• Experience managing customer relationships as a trusted advisor; strong communication skills and comfort explaining complex topics and answering tough questions
• Systems mindset, with the ability to think strategically and develop repeatable processes
• Ability to manage multiple projects simultaneously and thrive in a fast-paced, high-growth environment

Nice To Haves

• Experience at a Big 4 accounting firm or similar
• Technical experience in Prevailing Wage and Apprenticeship or other related labor compliance programs
• Experience managing and mentoring team members

Responsibilities

• Serve as the customer's primary point of contact on Prevailing Wage and Apprenticeship (PWA) requirements, providing guidance and support across a portfolio of accounts.
• Mentor and manage a high-performing team.
• Manage the delivery of industry-leading audited reports through the platform, ensuring rigorous human-in-the-loop auditing processes.
• Provide product feedback by partnering closely with product and engineering teams, representing customer needs and contributing to platform roadmap discussions.
• Establish best practices to ensure accurate, consistent, and scalable data collection and maintenance.
• Collaborate with sales and account management teams to align on customer satisfaction goals, retention strategies, and growth opportunities.
• Act as a go-to resource on complex federal/state guidance and labor compliance requirements, creating materials and training that empower both customers and internal teams.

Benefits

• Full medical, dental, and vision insurance for employee, with partial coverage for dependents
• Generous 401K match
• Travel to company offsites 2-3x per year to meet teammates in-person
• Flexible PTO plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed