Engagement Manager

Workday•New York City, NY

12d•Hybrid

About The Position

Workday is seeking an Engagement Manager to join the Sana team. Sana is an AI lab building superintelligence for work, aiming to help organizations accomplish their missions faster by enabling effortless knowledge access, automation of repetitive tasks, and learning through agentic AI. As part of Workday, Sana is committed to building AI that augments humans. The Impact team, to which this role belongs, works closely with companies that choose Sana to problem-solve, design, and implement solutions that drive change and adoption of Sana. This team is known for its adaptability, entrepreneurial spirit, and pursuit of excellence, with a core belief that learning is the foundation of all meaningful change. The role involves defining the future of customer success, solution engineering, and deployment teams, and scaling these efforts to impact how people learn across industries globally.

Requirements

3-5 + years of progressively responsible experience in Enterprise software implementation, management consulting, or customer success / professional services roles.
Direct experience leading complex implementation projects in medium or large enterprises, with responsibility for scope, timeline, budget, stakeholder management, and outcomes.
Bachelor’s degree (or foreign equivalent) in Business, Management, Information Systems, Computer Science, Engineering, or a closely related field.
Fluency in English is mandatory.
Strong project and program management skills, with a solid track record leading complex implementations in a Professional Services or Customer Success environment.
Comfortable engaging with C‑level and senior stakeholders, with excellent communication and presentation skills.
Possess grit and determination, allowing you to weather setbacks and persist towards ambitious goals.
Driven by excellence and high standards in planning, execution, and stakeholder management.
Embody humbleness and a collaborative mindset, always ready to learn from others and co‑create solutions.
Deeply committed to our mission of changing the way the world learns and have a genuine passion for driving customer impact.
Strong at building relationships, working cross-functionally, and influencing internal and external stakeholders.
Can manage multiple priorities and engagements in parallel, maintaining structure and clarity for all parties involved.
Have international and/or cross-cultural experience and are comfortable working with global customers.

Nice To Haves

A Master’s degree in a related field is preferred but not required.
Additional languages are a plus.
Naturally curious, always seeking to learn, and view every challenge as a growth opportunity.
Additional languages are a plus.
International and/or cross-cultural experience and are comfortable working with global customers.

Responsibilities

Problem solve, design solutions, and implement them to drive change.
Continually learn and adapt to meet the unique needs of each company and team.
Implement creative solutions that make us proud of what we have achieved.
Define what the future Sana's customer success, solution engineering and deployments teams will look like.
Scale the team to create a significant impact on how people learn, across every industry, and across the globe.
Engage with C-level and senior stakeholders.
Manage multiple priorities and engagements in parallel, maintaining structure and clarity for all parties involved.
Promote a positive and inclusive working environment and contribute to the culture of the Impact team.
Work with global customers.