Engagement Manager

Couchbase, Inc.

5d • $130,000 - $152,000 • Hybrid

About The Position

Couchbase is looking for an Engagement Manager to partner with our largest, most complex enterprise customers. In this high-impact, senior individual contributor role, you will act as a trusted advisor to C-suite executives and technical leaders, ensuring they achieve maximum business value, rapid time-to-value, and long-term ROI from their Couchbase investment. Operating with high autonomy, you will orchestrate cross-functional internal teams (Product, Services, Support, and Sales) to de-risk complex deployments, drive adoption, and secure long-term retention and expansion.

Requirements

• Extensive experience in SaaS customer success, management consulting, or strategic engagement management handling multi-stakeholder, 7-figure enterprise accounts.
• A proven understanding of ARR, SaaS renewal dynamics, and expansion strategies.
• Exceptional structured thinking, problem-solving skills, and the ability to influence senior executives and navigate ambiguity without authority.

Nice To Haves

• Domain knowledge in data platforms, NoSQL databases, or cloud infrastructure.
• A foundational background in technical program delivery or IT consulting.

Responsibilities

• Own the delivery strategy and execution roadmap for a portfolio of Couchbase’s most critical enterprise accounts.
• Define, track, and deliver clear success metrics, statements of work, and business outcomes to ensure rapid adoption and high ROI.
• Lead large-scale, multi-phase customer journeys (migrations, cloud transformations, expansions) by aligning Professional Services, Solutions Engineering, Support, and Partners.
• Establish deep relationships with C-level and senior technical stakeholders; lead Executive Business Reviews (EBRs) and strategic planning sessions.
• Partner with Account Executives and CSMs to identify expansion signals, protect renewals, and proactively resolve complex escalations.
• Translate enterprise customer insights into actionable feedback for our Product Management and Go-To-Market teams.

Benefits

• Generous Time Off Program
• Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs
• Financial Planning - Retirement program and Business Travel Insurance
• Career Growth - Be valued, Create value approach
• Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed