Engagement Manager

Nanonets•Palo Alto, CA

12d•$150,000 - $180,000•Hybrid

About The Position

Nanonets agents are built for complex business processes. Ranked #1 in understanding unstructured data and applying business rules in processes like accounts payable, order management, and supply chain. Nanonets agents handle the exceptions other tools miss, reducing processing time by 94% and delivering clean data to SAP, Salesforce, or any system of record. That's why global enterprises reach for Nanonets when workflows are complex and accuracy is non-negotiable.

Requirements

3+ years of experience in stakeholder-facing roles such as Technical Engagement Manager, Implementation Manager, Technical Account Manager, Solutions Consultant, or Customer Delivery Manager.
Bachelor’s degree in Computer Science, Engineering, or a related technical field OR prior experience working as a software engineer or in a technical development role.
Demonstrated experience leading end-to-end SaaS implementations in partnership with engineering teams.
Strong technical fluency — comfortable discussing APIs, integrations, data workflows, and system constraints (no coding required).
Experience translating business requirements into structured technical documentation (PRDs, specs, workflows).
Proven ability to manage multiple complex customer implementations simultaneously.
Strong stakeholder management skills with both technical and non-technical audiences.

Nice To Haves

Experience in AI/ML, workflow automation, document processing, or enterprise SaaS.
Experience working with enterprise or mid-market customers in production environments.
Prior experience balancing customer demands with product roadmap constraints.

Responsibilities

Own customer relationships post-implementation and serve as the single point of contact for ongoing engagement.
Build trusted relationships with customer stakeholders across technical and non-technical teams.
Proactively manage customer expectations, risks, and escalations to ensure long-term satisfaction and retention.
Translate customer requirements into clear documentation (PRDs, workflows, success criteria) for internal teams.
Partner closely with Product, Engineering, and Solutions teams to scope work, prioritize requests, and deliver against timelines.
Maintain and prioritize backlogs across multiple customer accounts.
Plan and communicate project timelines using structured documentation (project plans, trackers, presentations).
Ensure end-to-end testing and validation of workflows before customer release.
Act as the voice of the customer internally, clearly surfacing feedback, enhancement requests, and recurring themes.
Identify opportunities to improve product adoption, workflow efficiency, and customer outcomes.
Support renewals and expansions by demonstrating value realization and impact.