Engagement Manager - ADT Aerospace & Supplier

Siemens•Livonia, MI

5h•$146,700 - $293,400•Hybrid

About The Position

Siemens Digital Industries Software is seeking an initiative-taking, highly motivated Engagement Manager within its Defense OEM business unit. The role sells Solution Services and supports SISW products to accelerate customers’ business value realization from SISW software, across the entire SISW software portfolio. The Engagement Manager jointly owns the SISW customer relationship for named accounts alongside Learning Engagement Managers, Sales Account Orchestrators, Technical Account Managers, and Practice Engagement Managers. This sales, account management, customer relationship management, and business development role drives solutions that help customers achieve strategic objectives through PLM services. The position is hybrid and involves an average of 25–50% travel to customer locations across the United States. The role develops and manages services opportunities, orchestrates proposals and Statements of Work, leads pricing discussions and negotiations, supports bid approvals, resolves nonstandard contractual terms, and stays involved with customers during delivery. Siemens describes its work model as flexible, hybrid by default, based on trust and autonomy. The position is full-time and permanent.

Requirements

Bachelor’s degree in Computer Science, Engineering, Math, or a related discipline, or equivalent professional experience.
At least 8 years of professional services experience in a delivery and selling role.
At least 3–5 years of experience with SISW software products, including PLM solutions such as Teamcenter, NX, Opcenter, Mendix, or Mentor.
Executive presence and demonstrated ability to present to senior customer leadership teams and drive business conversations.
Business acumen to manage diverse personalities, navigate an evolving selling process, and diplomatically handle conflicting stakeholder agendas.
Excellent presentation, verbal, and written communication skills.
Legally authorized to work in the United States without current or future employer-sponsored work authorization.

Nice To Haves

Agile Practitioner and/or Scrum Master certification and prior experience; SAFe is preferred.
Experience collaborating with customers in the Aerospace & Defense industry is strongly preferred.
Ability to collaborate with diverse global teams and orchestrate proposals requiring input from multiple resources and teams across time zones and globally.

Responsibilities

Jointly own customer relationships for named accounts with Sales Account Orchestrators, Technical Account Managers, and Practice Engagement Managers.
Collaborate with Sales Account Orchestrators and Technical Account Managers to understand and develop Solution Services account strategies.
Maintain a Salesforce pipeline of Solution Services opportunities, with a clear plan to meet assigned New Booked Order services targets and address gaps.
Manage each Solution Services opportunity in Salesforce through discovery, scope definition, proposal presentation, SOW development, contract negotiations, and closing.
Support the PM30 Bid Approval process and meet with senior SISW leadership to obtain approval for commercial bids when necessary.
Lead orchestration of Solution Services proposals with subject matter experts from business units and practice teams, developing Statements of Work, scope definitions, assumptions, work packages, initial schedules, resource roles, and effort estimates.
Understand SISW service offerings and delivery methodology and communicate their value to customers.
Lead customer pricing discussions and negotiations on proposals and SOWs, handling objections related to price, discounts, roles, and other topics.
Use standard approved global SOW templates and methods for determining service estimates.
Facilitate resolution of customer-requested nonstandard SOW and agreement terms with SISW legal and leadership teams.
Document selling discussions, risks, and assumptions, and hand them off to the project manager through the PM80 handoff process after deal closing.
Participate in customer project reviews led by the project manager and continue engaging with customers during delivery.
Travel an average of 25–50% to customer locations across the United States.