Engagement Manager

Monk•New York City, NY

40d•Onsite

About The Position

Engagement Manager Monk is an AI-native accounts receivable (AR) platform for B2B companies, helping businesses get paid faster. The AR stack is broken. Finance teams still chase payments with spreadsheets, reconcile AR in spreadsheets and use software that was built a decade ago. We think this is one of the largest, most ignored problems in B2B software. Trillions of dollars sit in outstanding invoices and the tools to unlock cashflow are stuck in the past. We are rebuilding Monk with AI, speed, and real craftsmanship. We are already doing this for over $1B of accounts receivables. We are backed by leading investors and our founders bring significant experience to our company. We are early, the upside is enormous, and the hardest, but also the most rewarding work is ahead of us. The role We are looking for an Engagement Manager to own the relationship and outcome for customer accounts. When a CFO or controller signs with Monk, you become the person they call. You run the account from kickoff through go-live, adoption, renewal, and expansion. You know each account's DSO, collected dollars, open questions, and where they are against the KPIs we committed to. You run the weekly cadences and executive check-ins. You own net revenue retention for our customer accounts including renewal and expansions. This is a builder's role at a Series A company. You will partner directly with engineering and operations. You will pull data, read agent logs, build the deck, write the memo, and fix the customer's problem yourself when that is the fastest path. If you want to own an account the way a founder owns a company, this is the role for you.

Requirements

3+ years at a top-tier management consultancy or investment bank, or a comparable high-ownership operating role (post-sales, account management, or customer success at a fast-growing B2B software company)
Exceptional attention to detail
Executive presence
Strong analytical instincts
Commercially minded. You are comfortable owning a revenue target
Comfortable with software and data. You don't need to be an engineer, but you will read logs, pull data, configure settings, and iterate on live systems.
Stellar communication, written and spoken.
Bias to action. You do whatever it takes to win.

Nice To Haves

Familiarity with ERPs or B2B finance workflows is a strong plus

Responsibilities

Own customer accounts end to end: onboarding, adoption, health, renewal, and expansion
Run renewals and upsells yourself, from identifying the opportunity to closing it
Be the single point of accountability for every customer question, escalation, and request. Triage fast, communicate clearly, follow through until resolved
Run the operating cadence for each account: weekly syncs, monthly KPI reporting, quarterly executive reviews.
Demonstrate Monk’s value in our customers’ language and priorities
Build executive relationships with CFOs, controllers, and AR leaders. Be the trusted advisor they bring into planning conversations.
Read usage, collection, and agent data to proactive identify opportunities and frictions for our customers.
Be the expert in the room on customers’ configurations, progress, and module activities. When questions, feedback or requests come in, you can answer most of it or know who to pull in
Partner with Operations and Engineering on scope, deployment, and tuning. Translate Customer asks into precise, prioritized requests
Be the Customer's voice internally. Feed patterns across accounts back to Engineering to shape the roadmap
Turn what you learn into playbooks with your DNA: onboarding checklists, QBR templates, expansion motions, escalation paths. Make the second deployment easier than the first