Engagement Manager (Professional Services Sales)

Cresta

6h • Remote

About The Position

Cresta is seeking its first dedicated Engagement Manager to oversee the scoping, pricing, and selling of professional services for both its core platform and its rapidly growing AI Agent product. This role, situated within the Professional Services team, aims to transform an ad-hoc and bottlenecked process into a repeatable, revenue-generating function. As a founding member of the services-selling team, there is significant opportunity for growth and development.

Requirements

• 4–10 years in professional services, with 2+ years scoping and selling services engagements (PS Sales / Engagement Manager / Services Sales).
• Track record of driving services attach and bookings — not just processing paperwork.
• Technical fluency to scope complex deployments; conversational AI / contact-center AI experience strongly preferred.
• Comfortable pricing and defending services value directly with enterprise customers.

Nice To Haves

• Deal desk or commercial-contracting exposure a plus.

Responsibilities

• Own the SOW process end-to-end: scope engagements, draft SOWs, price services, and sell them to enterprise customers.
• Scope AI Agent deployments (conversational design, integration, outcome configuration) as well as core-platform services.
• Drive services attach and bookings on new and expansion deals.
• Partner with Sales, Deal Desk, and Product to move deals fast without sacrificing delivery margin.
• Build the repeatable process, templates, and pricing logic that let this function scale.

Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Paid parental leave for all new parents welcoming a new child
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• 20 days of vacation time to promote a healthy work-life blend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed