Community Engagement Professional

Humana • Jacksonville, FL

1d • Hybrid

About The Position

The Community Engagement Professional serves as a key connector between the organization and the communities it serves. This role is responsible for building strategic partnerships, supporting outreach initiatives, representing the organization in community settings, and utilizing data-driven strategies to improve member engagement and community impact. The position combines relationship management, public health knowledge and accurate reporting to advance health outcomes and organizational priorities. This position is a combination remote work at home and field facing position that requires about 50% travel with a primary focus on Northeast Florida (Duval, Clay, St. Johns, Putnam, and Nassau counties)

Requirements

• Bachelor's Degree
• 1+ year experience in corporate social responsibility, community outreach, education, and/or nonprofits
• 1+ year of experience in supporting Medicaid health plans and/or underserved populations.
• Familiarity with Florida geography and culture, particularly Northeast Florida.
• Must reside in Duval, Clay, Nassau, Baker or St. Johns County.

Nice To Haves

• Bachelor's degree in related field and 2+ years of experience working in a community serving organization, healthcare or government program serving Medicaid beneficiaries, or vulnerable populations.
• Proficient in administration and data management systems
• Knowledge of and ability to navigate community resources
• Strong knowledge of community-based and faith-based organization operating structures, social determinates of health and health equity
• Highly confident in public setting, with strong presentation skills
• Understanding of marketing, social media and public relations and its connection to a field-based role
• Event, project and/or program management experience.

Responsibilities

• Build and maintain relationships with community-based organizations, schools, faith-based groups, coalitions, and local stakeholders to strengthen partnerships and improve member outcomes
• Represent the organization at community events, health fairs, meetings, coalitions, conferences, and stakeholder forums
• Identify opportunities for collaboration that align with organizational priorities, health outcome goals, and population health strategies
• Serve as liaison between internal teams and external partners to address community needs and improve access to services
• Support outreach strategies that increase brand awareness and member retention
• Apply knowledge of public health principles and social drivers of health to identify barriers impacting members and communities
• Monitor community trends, disparities, and emerging needs to inform outreach priorities and organizational strategy
• Create and manage a portfolio of partnerships, critical to ensuring a referral pathway for our members.
• Manage budgeted funds and resources effectively, using independent judgment to maximize impact.
• Accurately document outreach activities, events, referrals, and partnership engagement in QuickBase or other tracking systems
• Maintain accurate data entry to ensure integrity of records and reporting
• Regular travel throughout assigned region for events, presentations, coalition meetings, and community outreach activities
• Maintain working knowledge of plan benefits and Medicaid landscape
• Conduct presentations to community groups in accordance with current approved communications and marketing plans and state regulations
• Reside in the same region where they are assigned to work
• Use your skills to make an impact

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level