Engagement Manager

New Charter Technologies•Remote - Massachusetts, MA

2d•Hybrid

About The Position

ADNET Technologies, a New Charter company, is hiring an Engagement Manager to join our growing Client Engagement team. In this role, you'll be the face of ADNET for a portfolio of business clients — identifying new opportunities, deepening existing partnerships, and driving strategic growth across our managed IT services offerings. This is a high-impact, client-facing position for someone who thrives at the intersection of consultative sales, account management, and technology.

Requirements

High School Diploma or equivalent required
5+ years of proven B2B sales or account management experience, ideally in technology, IT services, or a related field
Strong consultative selling skills with a track record of meeting or exceeding revenue targets
Excellent written and verbal communication skills; able to engage confidently with C-suite and business owners
Highly organized with the ability to manage multiple accounts and priorities simultaneously
Proficiency with CRM platforms (pipeline management, forecasting, account documentation)
Strategic thinker with a client-first mindset and a bias for action
Self-motivated, goal-oriented, and comfortable working both independently and as part of a team
Commitment to continuous learning and professional development
Valid driver's license and reliable vehicle required for travel to client sites

Nice To Haves

Associate's or Bachelor's degree in Business or a technology-related field preferred
A combination of education and relevant experience will be considered

Responsibilities

Drive business growth by identifying client needs, uncovering cross-sell and upsell opportunities, and building a strong referral network within the business community
Manage and grow a client portfolio by developing trusted relationships with key decision-makers and technology stakeholders
Execute a consultative sales approach — understanding client business goals and aligning ADNET's technology solutions to help them get there
Meet and exceed sales targets through disciplined daily and weekly activity management, pipeline forecasting, and strategic account planning
Coordinate with internal teams (Service Delivery, FPA, and vendor/partner networks) to deliver exceptional client experiences and timely project execution
Maintain accurate CRM records including account notes, meeting summaries, pipeline data, and forecasts
Represent ADNET at marketing and community events to drive registrations, strengthen brand presence, and convert prospects into clients
Stay ahead of the curve by monitoring industry trends, competitor activity, and emerging technologies that impact client strategy
Participate in Sandler Sales Coaching to continuously sharpen your sales skills and methodology