Engagement Manager

S&P Global•Cambridge, MA

6d•Hybrid

About The Position

Kensho is S&P Global’s hub for AI innovation and transformation. With expertise in machine learning, natural language processing, and data discovery, we develop and deploy novel solutions to innovate and drive progress at S&P Global and its customers worldwide. Kensho's solutions and research focus on business and financial generative AI applications, agents, data retrieval APIs, data extraction, and much more. At Kensho, we hire talented people and give them the autonomy and support needed to build amazing technology and products. We collaborate using our teammates' diverse perspectives to solve hard problems. Our communication with one another is open, honest, and efficient. We dedicate time and resources to explore new ideas, but always rooted in engineering best practices. As a result, we can innovate rapidly to produce technology that is scalable, robust, and useful. Kensho is S&P Global’s Engine for AI innovation and transformation. With expertise in Machine Learning and data discovery, we develop and deploy novel solutions for S&P Global and its customers worldwide. Our solutions help businesses harness the power of data and Artificial Intelligence to innovate and drive progress. Kensho's solutions and research focus on speech recognition, entity linking, document extraction, automated database linking, text classification, natural language processing, and more. About The Team The strategy team at Kensho drives both co-innovation of emerging AI capabilities and value realization of Kensho’s AI products, both internally within S&P Global (e.g., Market Intelligence, Ratings) and externally with top financial institutions and AI partners globally. About The Role This role sits at the intersection of AI partnership development and strategic customer success, with roughly equal time across both motions. You will shape and execute our global AI partnerships agenda — from initial qualification through operational launch — while simultaneously owning the success of a focused portfolio of strategic accounts worldwide, helping them unlock full value across our API, enterprise products, and developer tooling. This is a builder’s role for self-initiators. You will operate with significant autonomy, define playbooks that don’t yet exist, and carry real commercial responsibility across both pillars.

Requirements

Experience with financial institutions, investment banking, etc.
Excellent problem-solving and communication skills
Technical fluency to engage credibly with developers, PMs, and technical buyers on AI/ML concepts, APIs, and software implementation patterns
Track record of managing complex, senior-level relationships
Demonstrated ability to operate in ambiguous, fast-moving environments and build structure where none exists
Willingness to travel up to 25% for partnership and client needs

Nice To Haves

Experience in Customer Success, Technical Account Management, Engagement management, Partner Management, or a hybrid role spanning both
Deep familiarity with the AI landscape — direct experience working with or for companies across the AI technology stack
Experience driving commercial outcomes across both consumption-based and seat-based business models
Comfort operating across business cultures; ability to build credibility with stakeholders in diverse markets
A bias toward execution — energized by shipping and owning outcomes

Responsibilities

Execute Kensho and S&P Global’s AI partnerships agenda.
Develop deep relationship with our established partners and identify new impactful opportunities, ensuring Kensho is on the front seat of latest technology release across AI Ecosystem
Serve as the day-to-day owner to maintain relationships with existing partners and identify growth opportunities — develop partnership debriefs, run cadenced reviews, coordinate with Kensho and S&P Global’s marketing, product, and engineering team to execute joint release efforts with partners
Lead cross-functional coordination and alignment across sales, product, and legal to unblock deals, close partner commitments, and drive expansion
Own a portfolio of strategic clients, understand their AI strategy, business objectives, and organizational dynamics, and drive measurable adoption and expansion through Kensho’s forward deployed engineering motion.
Proactively identify levers to enable deal renewals for strategic clients
Enable conversion from trials and identify levers to accelerate time-to-value during the post-sale phase for strategic clients
Problem-solve issues with both internal teams and client teams as they arise from partnership or client engagements, partnering with key stakeholders to ensure projects executed within timeline

Benefits

Medical, Dental, and Vision insurance
100% company paid premiums
Unlimited Paid Time Off
26 weeks of 100% paid Parental Leave (paternity and maternity)
401(k) plan with 6% employer matching
Generous company matching on donations to non-profit charities
Up to $20,000 tuition assistance toward degree programs, plus up to $4,000/year for ongoing professional education such as industry conferences
Plentiful snacks, drinks, and regularly catered lunches
Dog-friendly office (CAM office)
Bike sharing program memberships
Compassion leave and elder care leave
Mentoring and additional learning opportunities
Opportunity to expand professional network and participate in conferences and events