Principal, Engagement Manager

Blitzy•Cambridge, MA

10h•Onsite

About The Position

The Engagement Manager plays a pivotal role in managing and delivering professional services engagements, acting as the liaison between the services and sales organizations. The EM ensures the seamless execution of customer projects while maintaining clear communication and alignment with internal stakeholders. As an Engagement Manager, you will ensure that our customers are getting the most value out of Blitzy's AI-native software development platform by positioning, preparing, managing the delivery of, and following up on our professional services and training engagements. This is a strategic and cross-functional role that partners closely with Sales, Solutions Architecture, FDE, and Product teams on campaigns, programs, and content.

Requirements

Strong fundamental knowledge of end-to-end software development and delivery systems from technology, operations, and security/governance lenses; production-level implementation experience as an engineer or project manager is preferred
Proven experience in: Senior customer-facing roles requiring a mix of influencing, validating, negotiating, and executing with both C-Suite and technology audiences
A consistent track record of successfully identifying customer needs and implementing solutions
Owning projects/programs across agile (Scrum/Kanban) and waterfall delivery methodologies
Strong problem-solving skills, applying modern technologies, particularly AI agents and AI-native development tools, to customer pain points
Excellence in presentation skills, communicating project governance and delivery practices clearly to both internal and external executives
High-level orchestration skills to align internal and external stakeholders across large, complex initiatives
Strong service delivery and program management skills, with the ability to translate customer goals into well-structured program plans that reliably deliver against them
Prior experience delivering large, complex programs at a Consulting, SI, or Software/Cloud Vendor is highly preferred

Responsibilities

Demonstrate a passion for the job and lead by example by putting Blitzy’s and our customers’ success first to achieve the delivery mission
Collaborate with your sales counterpart and engage early in the customer relationship to understand customers' needs, their business, how they define success, and ensure we exceed expectations in delivery and develop valued solutions
Lead delivery for large scale engagements from kickoff through scaled adoption.
Manage scope, timeline, risk, and resourcing across multiple large concurrent engagements
Drive organizational change management within customer organizations, helping large, complex enterprises adopt new AI-native workflows and overcome resistance to new ways of working
Articulate relevant customer success stories, services offerings, and metrics that demonstrate value to the customer
Drive resolution of delivery challenges, address resource contentions and scoping issues, and manage expectations