Engagement Manager - Strategic Accounts

Goodera•,

2d•Remote

About The Position

Goodera is seeking an experienced, hands-on Engagement Manager to own and grow relationships with large global companies (Fortune 500 enterprises with 100,000+ employees). This role is not a traditional account-management or desk job. The Engagement Manager will serve as the senior face of these accounts, advising clients, strategizing programs, and managing on-the-ground execution of events. The role requires close collaboration with Goodera's global delivery teams, including Operations, Supply, Content, and host teams, to ensure engagements are successful. The work involves a blend of relationship-building, program strategy, and hands-on execution.

Requirements

3+ years in engagement management, enterprise account management, client success, strategy, consulting, or a senior client-facing role, ideally with large, complex accounts in a startup setting.
A hands-on operator energized by on-site event execution, not solely desk-based management.
Proven track record of owning enterprise relationships and delivering measurable results in retention, growth, or strategic impact.
Natural relationship builder and storyteller with strong executive presence.
Excellent project management skills with the ability to structure concurrent workstreams.
Strong written, verbal, and presentation skills, adaptable to different audiences.
Ownership mindset and ability to manage a book of business independently.
Comfortable being on your feet during live events, problem-solving, and remaining calm under pressure.
Genuine passion for social impact and bringing people together for good.
Experience executing events end-to-end, with the ability to anticipate and resolve problems.
Flexibility for occasional evenings or weekends on event days.
Schedule flexibility for a global team and client base, with occasional availability outside standard hours.

Nice To Haves

Background in CSR, employee engagement, or events.

Responsibilities

Act as a lead for a portfolio of strategic enterprise accounts, building trust with key stakeholders.
Advise clients on their social impact strategy with a senior, consultative voice.
Nurture long-term relationships to drive account renewal and growth.
Own the execution of critical on-site events, coordinating logistics and managing day-of execution.
Solve problems in real-time, adapt to changing plans, and ensure a great experience.
Serve as the senior Goodera presence in client, volunteer, and nonprofit partner interactions.
Develop and execute tailored account plans aligned with client goals and impact ambitions.
Coordinate internal teams (program, operations, supply, content, host) for large-scale volunteering events.
Maintain high standards for quality and participant experience.
Monitor program health and key metrics (participation, satisfaction, impact, cost efficiency).
Identify and resolve risks and delivery gaps with urgency and clear communication.
Act as the client's advocate within Goodera, providing feedback to improve the platform and processes.
Become a solutions and industry expert, guiding clients on best practices.
Develop deep familiarity with Goodera's business, infrastructure, and resources.