Engagement Manager Lead

DoorDash Canada•Vancouver, BC

6d•CA$228,000 - CA$285,000

About The Position

As an Engagement Manager Lead on our Enterprise team, you will join a passionate team of sales and relationship managers, as we deepen our partnerships with Canada’s most strategically important merchants. You will be responsible for the ownership and growth of a subset of our largest Enterprise Restaurant partnerships, along with directly managing a select number of account managers. You will play a key role in the rollout of new brand partnerships, growing existing merchants (signing new products and new stores), partnering to grow business with marketing and working closely with product teams and other key internal stakeholders. You will also help to develop the strategic frameworks and operating models across the team to deliver a seamless experience to our merchant partners and post-sale team. This role is a fixed term assignment with an expected duration of 18 months.

Requirements

8+ years experience managing complex partnerships and developing novel approaches to grow them with Senior stakeholders.
3+ years’ experience growing and managing a high performing team, with direct experience in account management.
Confident working cross functionally, and able to effectively influence to unlock the best outcomes for our Merchants and DoorDash.
Analytical thinker who enjoys using data to tell a story.
Can seamlessly find the right balance between leveraging data and common sense to problem solve.
Demonstrated a natural desire to make a measurable impact on the business and have an exceptional track record.
Happy juggling many priorities concurrently in a fast-paced, ever-changing environment.
Proficient in the use of AI tools and use them regularly to enhance the productivity and quality of your work.

Nice To Haves

High growth or early-stage startup experience.
Proficiency in one or more AI, analytics & visualization tools (e.g., Sigma, Excel, Claude, SQL, Chat GPT).
Knowledge of CRM software (e.g., Salesforce).

Responsibilities

Develop, and grow a phenomenal team of high performing salespeople and relationship managers, with a direct report of your own.
Own, develop and foster strategic merchant partnerships to drive sales growth across a number of levers, including marketing, store count, product and operations.
Develop Merchant relationships with C-suite, as well as strategy, marketing, and operations leads to provide a best-in-class partnership.
Work cross-functionally and serve as the liaison between our partners and DoorDash leadership, marketing, product, operations, and other functional teams.
Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency.