Engagement Manager, Enterprise
About The Position
Legora is redefining how legal work gets done. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. We have 1,000+ customers across 50+ countries and have scaled to $100M+ in ARR, with teams across Europe, North America and APAC. Joining Legora means we lean in: ownership over titles, outcomes over intentions; we fight for excellence: high standards, direct, ego-free feedback; and we grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place.
Requirements
- 7+ years in management consulting, client advisory, or a comparable strategic, client-facing field, owning complex, high-value accounts.
- A track record of driving measurable adoption, retention, and expansion across a sophisticated book of business.
- Experience building and sustaining senior, executive-level relationships — trusted as a strategic advisor, with the EQ to know when to listen, guide, or drive a decision.
- Experience advising legal teams, regulated industries, or sophisticated professional services clients; legal tech or law firm experience a strong plus.
- A builder who thrives in ambiguity and automates — fluent with AI, you create leverage for yourself and the team by building and automating workflows, not just using them.
- Strong data fluency and a metrics-driven read on client health and outcomes, paired with sharp communication and storytelling.
- A consultative coach — energized by sharing what works, mentoring junior teammates, and sharpening the playbook for the whole team.
- A passion for in-office collaboration — we're in-office 5 days per week in our West Loop office, building together.
Nice To Haves
- legal tech or law firm experience a strong plus
Responsibilities
- Serve as the primary partner to Legora's enterprise accounts — firm or corporate — owning the most complex engagements end-to-end and driving adoption and value across a sophisticated book.
- Design the value strategy across every phase of the client relationship — from rollout through adoption, expansion, and renewal — adapting Legora's playbooks to each client's context.
- Drive sustained engagement through value-based success planning and executive relationships, partnering with Legal Engineering to surface high-value use cases and reframe how clients work.
- Lead expansion and renewal conversations with commercial acumen — identifying growth opportunities, confidently driving upsells and multi-team expansions, and partnering with internal teams to drive client value.
- Get ahead of adoption and retention risk — using data and health signals to act early, activate champions, and design solutions that protect long-term retention.
- Build with AI — automating your own workflows and sharing tooling that gives you and the team leverage, putting Legora's AI-native way of working to work on every account.
- Implement repeatable engagement frameworks — turning what works across your accounts into scalable adoption and expansion motions the wider team can reuse.
- Coach Engagement Managers and Associates as a sounding board on client strategy, contributing to the evolution of Legora's engagement playbook.
Benefits
- Medical, Dental & Vision
- Multiple medical plan options through Aetna and Kaiser Permanente
- HSA or Healthcare FSA (based on plan selection)
- Dental plans via MetLife
- Vision plans via Vision Care
- Generous parental leave
- Free access to Maven Clinic
- Dependent Care FSA
- Free One Medical membership for employees and dependents
- Pre-tax commuter benefits
- Life Insurance + STD/LTD
- 401(K) with generous company match
- Unlimited PTO
- Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
