Engagement Manager, Embedded - Pod 4, USA

OSF Digital•Madison, MS

121d•$150,000 - $200,000•Remote

About The Position

The Embedded Engagement Manager is the operational heartbeat of AI‑driven transformation for our customers. Acting as “The Operator”, you drive velocity, clarity, and ROI by orchestrating cross‑functional workstreams, navigating customer dynamics, and ensuring adoption of next‑generation agentic automation. This role sits at the intersection of delivery leadership, stakeholder management, and value realization—designed for someone who thrives inside complex customer environments, influences through trust, and accelerates change rather than simply reporting on it.

Requirements

Exceptional communicator who can tailor messaging for executives, operators, and technical teams alike.
Drives change, influence outcomes, and maintains fast-paced momentum; not just engagement status & schedule
Proven ability to build trust quickly and deeply with customer stakeholders.
Skilled in agile delivery, value tracking, and steering multi‑threaded strategic programs.
Strong stakeholder management instincts; comfortable operating in an ambiguous, complex real‑world environments.
AI-curious and eager to work with fast moving, AI-first products; comfortable getting hands-on with modern user-friendly AI apps
Able to represent the customer internally across OSF and Salesforce, championing their goals and blockers.
Seeking candidates who would love to spend time in-person building with customers – Travel expectation: 50%+/-

Responsibilities

Drive the customer's AI roadmap, ensuring value realization and measurable outcomes.
Co‑own scope definition and estimation for complex, evolving engagements across business and technical workstreams.
Lead day‑to‑day engagement management, ensuring alignment, execution discipline, and on‑time delivery aligned to customer outcomes.
Manage communication and operational cadence across customer and internal teams with rigor and clarity.
Build strong relationships on the ground, navigating organizational complexity, politics, and change resistance.
Advocate for customer needs internally, ensuring priorities and issues are surfaced, understood, and addressed.