Engagement Director
syntax•Montreal, QC
•Hybrid
About The Position
The SAP Engagement Director is responsible for overseeing projects within a defined industry vertical for a specified group of customers. This role partners closely with the Vice President, Delivery, Sales, and client stakeholders to provide delivery expertise, support accurate project estimating, and help shape successful proposals and RFP responses. The Engagement Director also plays a key role in client relationship management, resource planning, escalation handling, and team leadership to ensure strong delivery outcomes and high customer satisfaction.
Requirements
- 10+ years of project management experience within the SAP environment; consulting experience is considered a strong asset.
- Experience leading at least three full life cycle SAP project implementations.
- 5+ years of client management experience.
- Hands-on functional experience in at least one SAP module.
- Strong experience supporting delivery, client engagement, and resource coordination across complex projects.
- Proven ability to manage client expectations, resolve escalations, and support successful project outcomes.
- Experience working with cross-functional teams in a consulting or professional services environment.
- Familiarity with SAP Public Cloud methodology, including CALM.
- Strong communication, leadership, and relationship-management skills.
Nice To Haves
- Experience in Retail and Digital Manufacturing environments.
- Experience as a functional consultant.
- Experience as a project manager.
- Demonstrated ability to support proposal development, RFP responses, and client presentations.
- An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.
Responsibilities
- Partner with the Vice President, Delivery and Sales teams to support the sales qualification process for new opportunities.
- Provide delivery expertise to help estimate project timelines, budgets, scope, and resource requirements.
- Identify Syntax resources and coordinate their availability to support RFP responses and upcoming project demands.
- Lead and manage the team response process for RFPs, ensuring all deliverables and timelines are met.
- Participate in the preparation and presentation of sales materials for prospective new projects.
- Attend client and sales meetings with Account Executives to better understand project scope and client needs.
- Maintain ongoing client relationships and support client management activities to help ensure satisfaction and retention.
- Serve as the first point of escalation for issues that cannot be resolved by the project team.
- Provide guidance to Syntax project managers and delivery teams in resolving issues, risks, and escalations.
- Work closely with the Director, Project Management Office, Solution Architects, and Competency Leads to assess resource availability for upcoming work.
- Participate in Steering Committee meetings and project team meetings as required.
- Provide project management support when needed, including vacation relief and escalation support.
- Coach team members, evaluate performance, and reinforce Syntax values through day-to-day leadership and communication.
- Proactively manage stakeholder satisfaction to support customer references and success stories.
Benefits
- Competitive, above-average compensation
- Global tourist: With us, you can also work from abroad from time to time
- Flexible working time models, home office
- Attractive benefits, e.g. company pension scheme or various health offers
- A modern environment in which the "you" is part of it
- Open feedback culture, flat hierarchies and a motivated team
- Individual career planning with continuous training and coaching on the job
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What This Job Offers
Job Type
Full-time
Career Level
Senior
