Engagement Director

Cielo Projects • New York, NY

5d • Onsite

About The Position

We're partnering with Quant, a global leader in digital transformation and technology solutions, seeking an Engagement Director to join their team. Quant is standing up a US operation to run its platform for institutions where precision matters and trust is earned. We're hiring the person who leads it from our Manhattan office and owns the client relationship behind it. You're the person the client turns to for direction, and the one who stands behind the outcome — including when you need to explain what happened and what's changing as a result. You set the operational direction, defend it when the client pushes back, and carry the commercial responsibility for all of it. There's no playbook for this role. How the operation runs, what the client can expect from it, and the terms on which it's judged are all still to be settled — and you'll be the one settling them.

Requirements

• Run a delivery operation for a financial institution under a contract with stringent KPIs and SLAs.
• Been accountable for a P&L.
• Credibility in a room with bank executives and in a room with engineers.
• Real experience of regulated environments: audit trails, examinations, and change control that has been tested by someone external.

Nice To Haves

• Blockchain or distributed ledger exposure.
• Payments, market infrastructure or transaction banking experience.

Responsibilities

• Set the operational direction for the US operation.
• Defend the operational direction when the client pushes back.
• Carry the commercial responsibility for the operation.
• Own the client relationship.
• Settle how the operation runs, what the client can expect, and the terms on which it's judged.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed