Engagement Director
About The Position
We're partnering with Quant, a global leader in digital transformation and technology solutions, seeking an Engagement Director to join their team. Quant is standing up a US operation to run its platform for institutions where precision matters and trust is earned. We're hiring the person who leads it from our Manhattan office and owns the client relationship behind it. You're the person the client turns to for direction, and the one who stands behind the outcome — including when you need to explain what happened and what's changing as a result. You set the operational direction, defend it when the client pushes back, and carry the commercial responsibility for all of it. There's no playbook for this role. How the operation runs, what the client can expect from it, and the terms on which it's judged are all still to be settled — and you'll be the one settling them.
Requirements
- Experience running a delivery operation for a financial institution under a contract with stringent KPIs and SLAs.
- Accountability for a P&L.
- Credibility with bank executives and engineers.
- Real experience in regulated environments, including audit trails, examinations, and change control tested by an external party.
Nice To Haves
- Blockchain or distributed ledger exposure.
- Payments, market infrastructure or transaction banking experience.
Responsibilities
- Set the operational direction for the US operation.
- Defend the operational direction when the client pushes back.
- Carry the commercial responsibility for the operation.
- Own the client relationship.
- Explain what happened and what's changing as a result of the operation's outcomes.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
