Engagement Coach

Acceleration Academies•Fort Myers, FL

4d•Onsite

About The Position

The Engagement Coach builds meaningful relationships with students and supports their progress toward earning a high school diploma. Coaches serve as mentors and advocates, providing academic and non-academic support and helping create an environment where students feel valued and empowered. The role is relationship-driven and persistence-focused, with consistent outreach, problem-solving, and attention to barriers affecting attendance and progress. It may suit recent graduates or early-career professionals seeking experience in education, student support, or case management. This is a temporary, part-time, grant-funded role. Engagement Coaches support student enrollment and orientation, manage attendance and retention for a designated student cohort, provide academic interventions and test proctoring, support behavior management and site operations, and connect students with appropriate academic and non-academic resources. The position includes scheduled on-site work in a collaborative classroom or office setting, with possible outdoor exposure during events and occasional travel between nearby academy sites.

Requirements

Associate degree preferred; non-traditional life experience in education, youth mentorship, or case management will be considered.
Two or more years of relevant experience preferred; lived experience navigating hardship, working while in school, or overcoming barriers to education will also be considered.
Must be available to work 5–6 hours a day.
Ability to build genuine, trust-based relationships with students and families while holding Graduate Candidates accountable.
Comfort managing disrespect, conflict, and escalated situations calmly and without escalating in return.
Ability to remain calm and solution-focused under pressure.
Excellent written and verbal communication skills.
Strong outreach skills, including consistent follow-up with students, families, and team members.
Proficiency with learning management systems and educational technology tools.
Commitment to supporting students who have disengaged from traditional schooling and helping them succeed.
Ability to meet the essential duties of the role, including consistent attendance during scheduled hours, on-site presence for roles designated in-person, workload and productivity expectations, and working in an open, student-centered workspace.

Nice To Haves

Teaching certification, active or in progress; certified candidates may be eligible to serve as teacher of record for select courses.
Bilingual skills, with Spanish preferred.
Experience in non-traditional or alternative educational settings.
Comfort with project-based and competency-based learning approaches.

Responsibilities

Assist with registration and enrollment for new students.
Provide comprehensive support during student orientation.
Act as a case manager for a designated cohort, monitoring and documenting regular attendance.
Implement the Acceleration Academy Retention Protocol through proactive outreach, including texts, calls, and home visits.
Identify causes of student disengagement and work to remove barriers.
Use technology tools to monitor attendance and maintain retention records.
Deliver one-on-one academic support and interventions that complement the work of center professionals.
Proctor unit tests one-on-one and support small-group proctoring in the virtual school setting.
Collaborate with the student support team to track learning pathways, monitor behavior, and implement transition plans, including incentive programs.
Partner with team members to address student challenges and improve engagement outcomes.
Participate in professional development to enhance academic support practices.
Support daily site-level behavior management, including monitoring noise, phone use, and language standards.
Assist with check-in table and comeback corner monitoring on rotation with the broader team.
De-escalate student conflict or irate situations calmly and professionally.
Hold Graduate Candidates to high expectations while validating their experiences and identifying solutions.
Participate in academy meetings and school or community events.
Support home visits and local travel as needed to re-engage students.
Advocate for students by helping identify solutions and connecting them with academy staff for academic and non-academic support.
Perform additional duties as assigned to support the academy's mission.