Evening and Weekends Engagement Case Manager

HUSHABYE NURSERY•Phoenix, AZ

7d•Onsite

About The Position

The Engagement Case Manager at Hushabye Nursery is responsible for managing client engagement and admissions, building and maintaining relationships with community and medical partners, and ensuring effective coordination of care for families with substance use disorders (SUD) and opioid use disorders (OUD). This role works directly in partnership and reports to the Engagement Administrator. The engagement case manager conducts client assessments, manages insurance processes, provides compassionate support, and facilitates group education and support utilizing evidence-based and trauma-informed care.

Requirements

Experience working with Medication Assisted Treatment, Opiate Use Disorder, Substance Use Disorder and Department of Child Safety preferred.
Knowledge of healthcare management principles.
Experience working with transdisciplinary health teams.
Effective communication, organizational and time-management skills.
Background in health care, social work, mental health, and/or substance use.
Problem solving skills and ability to multi-task.
Must be passionate about treating families who are struggling with substance abuse.
Ability to help foster a trauma-informed, inclusive environment for all mothers, families, and support systems.
Current AZ DPS Level 1 fingerprint clearance.
A high school diploma or GED is required.
Must have a minimum of one year's work experience in the field of substance abuse/mental health.
Must have Behavioral Health Technician Certification or meet the qualifications for a Behavioral Health Technician.
Experience and knowledge working with EMR and billing systems.

Nice To Haves

A bachelor’s degree is preferred.

Responsibilities

Act as the liaison for referrals, managing the admissions process from initial contact to program entry, including scheduling and facilitating consent forms.
Ensure timely and accurate documentation in compliance with HIPAA regulations.
Develop and maintain relationships with community and medical partners, particularly those working with pregnant women and families with substance use disorders (SUD) and Opioid Use Disorders (OUD).
Attend local and state collaborative meetings to enhance care, coordination and support for clients as needed.
Utilize EMR and CRM systems to manage client engagement, track assessments, and update client records.
Maintain accurate and up-to-date records of prospective clients, referral sources, and community partners within the organization’s Customer Relationship Management (CRM) system.
Input, organize, and update contact information, outreach activities, and follow-up tasks to ensure consistent engagement and timely communication
Generate reports from the CRM to monitor and report engagement conversions, program participation, and other relevant metrics.
Facilitate and support group education and support sessions using evidence-based and trauma-informed care approaches.
Provide care in a supportive, compassionate, and non-judgmental manner, respecting clients' diversity and rights.
Assist clients in navigating their care and accessing needed resources.
Greet families, answer phones, and manage multi-line phone systems with strong communication skills.
Other duties as assigned.