Engagement and Community Partner

Home Group • London, CA

23h • Hybrid

About The Position

This is a brand new role where you’ll lead community engagement projects that shape better services and stronger local trust. You’ll plan and deliver engagement that reflects what matters to customers in your region, blending face to face and digital approaches. Working closely with regional leaders, you’ll turn real customer voices into visible change across communities.

Requirements

• Experience leading community or customer engagement projects.
• Confidence influencing others and working with senior stakeholders.
• Experience turning insight into clear actions and recommendations.
• Experience building partnerships with local or community organisations.
• A strong commitment to inclusive and accessible engagement.

Responsibilities

• Lead community engagement projects shaped by local priorities and customer insight.
• Build trusted relationships with customers, communities, and regional leaders.
• Turn feedback and data into clear themes that influence decisions.
• Design inclusive engagement that reaches underrepresented and seldom-heard voices.
• Strengthen customer governance through clear, confident reporting and assurance.

Benefits

• 34 days leave (rising to 39)
• Health cash plan
• Matching pension contribution (up to 7%)
• Life insurance of 3x basic salary
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more
• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed