Enforcement Services Officer - FT

Town of Whitby

9d•CA$41 - CA$51•Hybrid

About The Position

The Town of Whitby is a community in transformation, located in the heart of Durham Region. It is one of the fastest-growing communities in Canada, with a population expected to grow significantly by 2031. The Town of Whitby combines a small-town atmosphere with urban sophistication, offering residents excellent amenities. Whitby has an exciting future with a welcoming and growing community. The Town of Whitby is a hybrid organization, empowering staff to work from various locations as appropriate for their position. They aim to be the preferred employer for talented individuals who are passionate about serving the community. This role is a full-time position.

Requirements

A two (2) year post-secondary diploma in law enforcement, law and security administration, police foundations, or an enforcement-related discipline.
Designation as a Certified Municipal Law Enforcement Officer (MLEO(C)) through the Municipal Law Enforcement Officers’ Association.
Designation as a Certified Property Standards Officer (CPSO) through the Ontario Association of Property Standards Officers.
A minimum of four (4) years of directly related experience, including parking enforcement.
Proficiency in a Windows-based environment.
Demonstrated knowledge of the MS Office Suite (including MS Word, Excel, and Outlook).
Understanding of database applications.
Successful candidates will be required to provide a satisfactory police record check.
Successful candidates are required to hold and maintain a valid Province of Ontario Class "G" Driver's License and qualify for the Town’s Safe Driver Program criteria.
Self-motivated, solutions-oriented team player with technical knowledge of and experience in municipal law enforcement and provincial statutes and regulations.
Ability to convey thoughts clearly and concisely, both written and verbally.
Ability to foster a collaborative team environment and work well independently and as part of a team.
Ability to listen attentively and ask questions for clarification and understanding.
Ability to use sound judgment, tact, diplomacy, and discretion when working with the public.
Strong reasoning, analytical, numerical, research, and presentation skills.
Ability to solve problems by identifying, gathering, and processing relevant information.
Ability to navigate difficult interpersonal situations in a positive manner.
Adeptness in conflict resolution, with goals to improve communication, diffuse tension, and resolve problems.

Responsibilities

Administer and enforce all municipal regulatory by-laws, including Property Standards, Zoning, and Traffic by-laws.
Investigate, document, and prosecute by-law infractions.
Coordinate joint enforcement measures.
Respond to emergency property standards measures.
Perform conflict resolution.
Provide guidance and direction in matters related to by-law enforcement.
Educate and issue tickets for non-compliance.
Respond to resident complaints and conduct proactive patrols.
Provide parking enforcement for special events, parks, and school zones.
Attend trials and provide evidence as needed.